At a Glance
- Tasks: Welcome families, guide them through registration, and handle inquiries with a smile.
- Company: Join Goldfish Swim School, where we prioritise safety and a golden experience for every child.
- Benefits: Flexible part-time hours, training provided, and a supportive team environment.
- Other info: Opportunity for growth in a fun, fast-paced environment with evening and weekend shifts.
- Why this job: Be the friendly face that makes families feel at home and excited to join us.
- Qualifications: Great communication skills and a passion for customer service; previous experience is a plus.
The predicted salary is between 10 - 12 £ per hour.
We’re looking for a friendly, driven, and detail‑oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people‑first role – you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast‑paced environment, and take pride in making a great first impression, this role is for you.
Duties and Responsibilities:
- Greet every member and family warmly at check‑in and make them feel welcomed from the moment they walk through the door.
- Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
- Guide families through the student registration process using effective sales and customer service techniques.
- Handle customer concerns and complaints professionally, with a solution‑driven approach.
- Assist families with merchandise and vending purchases.
- Make calls to resolve open account issues with professionalism and care.
- Maintain a clean, organized, and well‑stocked front desk, snack area, changing rooms, restrooms, and lobby area.
- Enforce safety rules and administer first aid when necessary.
What We’re Looking For:
- A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
- Comfortable learning new software – we’ll train you on our systems.
- Organized, dependable, and proactive about following through on tasks and commitments.
- Previous customer service or administrative experience preferred.
- Basic computer skills.
- Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
- Must be available for evening and weekend shifts.
What Success Looks Like:
- Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
- Enrollment numbers grow because follow‑up is consistent and conversations are genuine.
- The front desk runs smoothly – schedules are ready, check‑ins are seamless, and nothing falls through the cracks.
- Families feel confident they’re in the right place from their very first interaction.
Our Culture:
At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people‑first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears – and the reason they choose us.
Front Desk and Sales Associate in Medway employer: Goldfish Swim School
Goldfish Swim School is an exceptional employer that prioritises a people-first culture, making it an ideal workplace for those who thrive on connecting with families and creating memorable experiences. With a strong focus on employee growth, you will receive comprehensive training and support, including certifications in CPR and First Aid, ensuring you feel confident in your role. Located in a vibrant community, our team is passionate about water safety and dedicated to providing a golden experience for every child, making this a rewarding environment for both personal and professional development.
