At a Glance
- Tasks: Lead a vibrant coffee store, ensuring excellent service and team performance.
- Company: Join Costa Coffee, a brand known for its passion for coffee and people.
- Benefits: Enjoy competitive pay, staff discounts, and a clear career path with training.
- Other info: Flexible shifts, recognition awards, and opportunities to volunteer.
- Why this job: Be a part of a dynamic team that values your growth and creativity.
- Qualifications: Experience in leading teams and a love for coffee and customer service.
The predicted salary is between 25000 - 30000 £ per year.
Overview
As a Store Manager, your main goal is to take full responsibility for running your store successfully.
You will lead by example, ensuring every customer receives excellent coffee with a smile and great service, while managing day‑to‑day operations, costs, and team performance.
Responsibilities
- Create the perfect space for customers to enjoy coffee and develop fresh ideas that meet customers’ ever‑changing wants and needs.
- Own controllable costs through effective management of stock, labour, training, reward & recognition programs, and cash procedures.
- Inspire, train, and develop your team to reach their full potential and deliver exceptional customer service.
- Track sales, monitor health and safety, ensure store targets are met, and maintain store security and financial compliance.
- Plan rotas, guarantee adequate coverage, and support the team with development tools such as My Costa Learning.
- Lead the hiring of new team members, train them to drive sales, upsell confidently, and uphold high standards.
- Stay current with Costa and Goldex guidelines, keep all store documents in order, and maintain regular communication with your Line Manager and Head Office regarding payroll, HR, maintenance, and banking.
Qualifications
- Passion for coffee and people.
- Experience leading a store team and inspiring them to strive for excellence.
- Commercial mindset with the ability to maximize sales opportunities and think strategically.
- Brand ambassador who ensures adherence to brand standards.
- Ambitious, growth‑oriented, and able to thrive under pressure while executing at pace.
- Experience managing, coaching, and developing team members.
- Hands‑on, approachable leader with excellent communication skills and a passion for delivering exceptional customer experience.
- Reliable, adaptable, professional appearance, and flexible approach to shift patterns.
- Management experience in a coffee store or similar customer‑facing environment within hospitality or retail.
Benefits
- Competitive salary package with yearly managerial performance bonus.
- 50% staff discount and a free core drink while working; 25% off all Costa Coffee stores with discount card.
- Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level2, Leadership & Management, and Step‑Up Progression Program.
- Clear career path with internal promotion opportunities.
- Company pension scheme.
- 28 days holiday package (including bank holidays).
- Refer a friend scheme – receive £150 per candidate (T&C apply).
- 20% off Goldex Staycations on Thanet Coast (for two or more nights).
- Opportunity to volunteer with the Goldex and Costa Foundation.
- Access to local and national discounts through The Lifestyle Card.
- Recognition opportunities such as Hampers for Workanniversaries, Store of the Month, Customer Feedback Award, and Achievement Awards.
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StudySmarter Expert Advice🤫
We think this is how you could land Costa Coffee Store Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Goldex Investments Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Goldex Investments Ltd
Don't be shy about reaching out to Goldex Investments Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Costa Coffee Store Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Goldex Investments Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Goldex Investments Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
