Costa Coffee Store Manager

Overview

As a Store Manager, your main goal is to take full responsibility for running your store successfully. You will lead by example, ensuring every customer receives excellent coffee with a smile and great service, while managing day‑to‑day operations, costs, and team performance.

Responsibilities

• Create the perfect space for customers to enjoy coffee and develop fresh ideas that meet customers’ ever‑changing wants and needs.
• Own controllable costs through effective management of stock, labour, training, reward & recognition programs, and cash procedures.
• Inspire, train, and develop your team to reach their full potential and deliver exceptional customer service.
• Track sales, monitor health and safety, ensure store targets are met, and maintain store security and financial compliance.
• Plan rotas, guarantee adequate coverage, and support the team with development tools such as My Costa Learning.
• Lead the hiring of new team members, train them to drive sales, upsell confidently, and uphold high standards.
• Stay current with Costa and Goldex guidelines, keep all store documents in order, and maintain regular communication with your Line Manager and Head Office regarding payroll, HR, maintenance, and banking.

Qualifications

• Passion for coffee and people.
• Experience leading a store team and inspiring them to strive for excellence.
• Commercial mindset with the ability to maximize sales opportunities and think strategically.
• Brand ambassador who ensures adherence to brand standards.
• Ambitious, growth‑oriented, and able to thrive under pressure while executing at pace.
• Experience managing, coaching, and developing team members.
• Hands‑on, approachable leader with excellent communication skills and a passion for delivering exceptional customer experience.
• Reliable, adaptable, professional appearance, and flexible approach to shift patterns.
• Management experience in a coffee store or similar customer‑facing environment within hospitality or retail.

Benefits

• Competitive salary package with yearly managerial performance bonus.
• 50% staff discount and a free core drink while working; 25% off all Costa Coffee stores with discount card.
• Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level2, Leadership & Management, and Step‑Up Progression Program.
• Clear career path with internal promotion opportunities.
• Company pension scheme.
• 28 days holiday package (including bank holidays).
• Refer a friend scheme – receive £150 per candidate (T&C apply).
• 20% off Goldex Staycations on Thanet Coast (for two or more nights).
• Opportunity to volunteer with the Goldex and Costa Foundation.
• Access to local and national discounts through The Lifestyle Card.
• Recognition opportunities such as Hampers for Workanniversaries, Store of the Month, Customer Feedback Award, and Achievement Awards.