At a Glance
- Tasks: Lead a passionate team to deliver unforgettable coffee experiences and manage store operations.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand, known for its warm and inclusive culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and extensive training opportunities.
- Other info: Great career growth potential within an award-winning company committed to community support.
- Why this job: Be part of a vibrant team that shares your love for coffee and customer service.
- Qualifications: Experience in hospitality or retail, with strong leadership and customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, you’ll be the perfect partner in setting up the store for success.
A bit about the role
- Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective.
- Becoming a brand ambassador and helping us shine.
- Leading the team to deliver an unbeatable coffee experience for every customer.
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more.
- Monitoring the store KPI report and translating it into daily and weekly actions.
- Managing, growing, coaching, supporting and delegating to the team.
A bit about you
- A passion for coffee and people is just the start of what we’re looking for.
- A love of the brand and excitement to be a part of it.
- Top notch customer service skills.
- Supervisory/management experience and a background in hospitality or retail.
- Barista Maestro accredited.
- Equal love of teaching and learning.
- Ability to engage your team – be inspiring, empowering, honest, open and always there.
- Adaptable and hands-on, ready to multitask and support wherever needed in a fast-paced environment.
- Professional and polished, always presenting yourself in line with brand standards and ready for every shift.
- Reliability to step into the Store Manager's shoes in their absence.
What we can offer
- Competitive Salary Package.
- Yearly managerial performance bonus scheme.
- 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card).
- Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program.
- Company Pension.
- 28 day holiday Package (Including Bank Holidays).
- Refer a friend scheme and receive £150 per candidate (T&C's apply).
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights).
- Opportunity to volunteer for the Goldex and Costa Foundation.
- Access to a range of local and national discounts with The Life Style Card.
- Recognition opportunities: Hampers for Workiversary's, Store of the Month, Customer Feedback Award and Achievement Awards.
Desirable
- Assistant Management and Barista experience.
- Worked within a customer facing environment.
- Worked in the hospitality/retail industry.
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 15th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
Assistant Manager employer: Goldex Investments Group
At Costa Coffee, we pride ourselves on fostering a vibrant and inclusive work culture where passion for coffee and customer service thrives. As an Assistant Manager, you'll enjoy competitive salaries, extensive training programmes, and numerous opportunities for career advancement within our award-winning team. With a strong commitment to employee well-being and community support, working with us means being part of a company that truly values its people and their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture before your interview. Costa Coffee is all about passion and teamwork, so show us how you embody those values. Research our brand and think of ways you can contribute to our mission of delivering great coffee experiences.
✨Tip Number 2
Practice your customer service skills! As an Assistant Manager, you'll be leading a team to create unforgettable moments for our customers. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share them.
✨Tip Number 3
Show off your leadership style during the interview. We want to see how you engage and inspire your team. Prepare to discuss how you've managed teams in the past and how you plan to support and grow your colleagues at Costa.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our Costa family. We can't wait to see your application!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee world or how you enjoy connecting with customers over a great cup of joe.
Highlight Your Team Spirit:Costa Coffee is all about teamwork, so make sure to mention any past experiences where you've successfully worked with a team. We want to see how you can inspire and support others in a fast-paced environment!
Be Professional Yet Personal:While we love a polished application, don’t be afraid to let your personality come through. Share anecdotes that reflect your character and how you embody our values of passion, warmth, trust, and courage.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our Costa Coffee family!
How to prepare for a job interview at Goldex Investments Group
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of coffee, brewing methods, and what makes Costa Coffee special. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Highlight your ability to inspire and engage others.
✨Understand the Role Inside Out
Familiarise yourself with the responsibilities of the Assistant Manager position. Be ready to discuss how you would handle operations, manage stock, and ensure compliance with Costa standards. This shows you're serious about the role and ready to hit the ground running.
✨Embrace the Company Culture
Costa Coffee values passion, warmth, trust, and courage. Think about how these values resonate with you and prepare to share personal stories that reflect them. This will demonstrate that you're not just a fit for the role, but also for the company culture.
