Store Manager

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. You’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team.

A bit about the role:

• Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee.
• Creating the perfect space for customers to kick back with our coffee.
• Drumming up fresh ideas that meet customers’ ever-changing wants and needs.
• Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition.
• Inspiring your team to get buzzed about the business.
• Training and developing your team to reach their full potential.

A bit about you:

• A passion for coffee and people.
• Experience in leading a store team and inspiring them to strive for excellence.
• A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity.
• A brand ambassador who ensures attention to brand standards.
• An ambitious character who wants to be part of our growth journey.
• Ability to thrive under pressure and execute at pace.
• Experience of managing, coaching and developing team members.
• A hands‑on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service.
• Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns.

What we can offer:

• Competitive Salary Package.
• Yearly managerial performance bonus scheme.
• 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card).
• Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program.
• Company Pension.
• 28 day holiday Package (Including Bank Holidays).
• Refer a friend scheme and receive £150 per candidate (T&C’s apply).
• 20% off Goldex Staycations on Thanet Coast (for 2 or more nights).
• Opportunity to volunteer for the Goldex and Costa Foundation.
• Access to a range of local and national discounts with The Life Style Card.
• Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award and Achievement Awards.

What we care to see from you:

As a Store Manager, your main goal is to take full responsibility for running your store successfully. You’ll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time. You’ll manage important day-to-day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met. You’ll also handle cash procedures and keep the store secure and financially compliant. Creating a positive and supportive atmosphere for your team is key. You’ll help them grow by managing training, encouraging development, and using tools like My Costa Learning. You’ll also make sure rotas are planned ahead and there’s always the right coverage in-store. With support from your Area Manager, you’ll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards. Finally, you’ll stay up-to-date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office.

You’re the person we’re looking for… but do you know it’s you?

Desirable:

• Management experience in a coffee store.
• Worked within a customer facing environment.
• Worked in the hospitality/ retail industry.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 15th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.