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- Tasks: Lead a team to deliver unforgettable dessert experiences and ensure top-notch customer service.
- Company: Join Kaspa's Desserts, where we redefine the dessert experience with a fun atmosphere.
- Benefits: Enjoy staff discounts, career growth opportunities, and a company pension.
- Why this job: Be part of a vibrant team that brings joy through delicious desserts every day.
- Qualifications: Enthusiasm for customer service and previous management experience preferred.
- Other info: Flexible shifts and a supportive environment for personal and professional development.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Kaspa’s Desserts is a chain of exciting desserthouses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies and sundaes. Our parlours will change the way you view dessert. At Kaspa’s Desserts, our mission is to create an environment where enjoying authentic desserts with family, friends and loved ones is an unforgettable experience. We strive to continuously provide our guests with irresistible products and unrivalled customer service.
How you can impact
- Your organisation skills will ensure that all brand standards are delivered throughout the shift to cement complete customer satisfaction.
- Completing all relevant standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To understand and monitor the Store KPI’s and translate it into daily action as agreed.
- Your leadership skills will help you to delegate appropriate tasks to the Section and Team Leaders and team members.
- Your communication skills will aid you to train & coach team members as required to support them in delivering their roles effectively.
- To implement marketing updates and new POS as directed by the Brand Leader and Kaspa’s.
Benefits
- Staff Discount
- Long term career prospects - We love to internally promote our staff so they grow with us!
- Attractive Rates
- Company Pension
- Holiday accrual system
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
Essential Requirements
- Enthusiasm to execute outstanding customer service
- Friendly manner
- Communicate confidently with customers
- Flexible approach (ability to be multi-skilled)
- Willingness to learn
- Ability to work within a team and individually
- Presentable and able to follow uniform brand standards
- Reliable & committed
- Flexible to be available for shifts
Desirable
- Previous Management Experience
- Worked within a customer facing environment
- Worked in the hospitality/ retail industry
Kaspa\'s Desserts Store Manager in Romford employer: Goldex Investments Group Ltd
Contact Detail:
Goldex Investments Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kaspa\'s Desserts Store Manager in Romford
✨Tip Number 1
Get to know the company! Before your interview, dive into Kaspa's Desserts. Familiarise yourself with their menu and values. This way, you can show off your enthusiasm and how you fit into their mission of creating unforgettable dessert experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and interacting with customers, it’s crucial to convey your ideas clearly. Try role-playing with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past where you've successfully managed a team or handled a tricky situation. This will help you demonstrate your ability to delegate tasks and support your team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Kaspa\'s Desserts Store Manager in Romford
Some tips for your application 🫡
Show Your Passion for Desserts: When writing your application, let your love for desserts shine through! Share why you’re excited about the opportunity at Kaspa’s and how you can contribute to creating unforgettable experiences for our customers.
Highlight Your Management Skills: Make sure to showcase any previous management experience you have. Talk about how you've successfully led teams, delegated tasks, and ensured customer satisfaction in past roles. We want to see how you can bring that expertise to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Kaspa’s family!
How to prepare for a job interview at Goldex Investments Group Ltd
✨Know Your Desserts
Familiarise yourself with Kaspa's menu and the different desserts they offer. Being able to discuss your favourite items or suggest pairings shows your enthusiasm and knowledge, which can impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight situations where you delegated tasks effectively or resolved conflicts, as this will demonstrate your capability to lead at Kaspa's.
✨Customer Service is Key
Think of specific instances where you provided outstanding customer service. Be ready to share these stories during the interview, as it aligns perfectly with Kaspa's mission to create unforgettable experiences for their guests.
✨Be Ready for Situational Questions
Anticipate questions about how you'd handle various scenarios, such as managing stock shortages or dealing with difficult customers. Practising your responses will help you feel more confident and prepared.