At a Glance
- Tasks: Lead the store, inspire your team, and create a welcoming coffee experience.
- Company: Join a vibrant coffee brand with a focus on teamwork and growth.
- Benefits: Enjoy competitive pay, bonuses, discounts, and extensive training opportunities.
- Other info: Great career progression and a supportive atmosphere await you!
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Overview
You will be leading from the front, taking the store to new heights using your experience, resourcefulness and teamwork.
A bit about the role
Everything – and we mean everything – is yours: the store, stock, standards, team, labour, customers and coffee.
Responsibilities
- Creating the perfect space for customers to enjoy coffee.
- Generating fresh ideas that meet changing customer needs.
- Controlling all cost drivers through effective management of stock, labour, training, reward and recognition.
- Inspiring the team to be passionate about the business.
- Training and developing the team to reach their full potential.
- Managing day‑to‑day tasks such as sales tracking, health and safety monitoring, and ensuring store targets are met.
- Handling cash procedures and maintaining store security and financial compliance.
- Keeping a positive, supportive atmosphere and planning rotas.
- Hiring and training new team members in line with sales and standards goals.
- Staying up-to-date with guidelines, maintaining documentation, and communicating with the manager, Head Office, payroll, HR, maintenance and banking.
Qualifications
- Experience leading a store team and inspiring excellence.
- A commercial mindset that anticipates opportunities and maximises sales.
- Strong brand awareness and commitment to brand standards.
- Ambition to help the business grow.
- Ability to thrive under pressure and execute quickly.
- Experience coaching and developing future leaders.
- A hands‑on, approachable leadership style with excellent communication skills and customer‑service focus.
- Reliable, adaptable, professional appearance and flexible shift patterns.
- Desired Skills
- Management experience in a coffee store.
- Experience in a customer‑facing environment.
- Experience in hospitality or retail.
Benefits
- Competitive salary package.
- Yearly managerial performance bonus scheme.
- 50% staff discount and free core drink during working hours, with 25% off all Costa Coffee stores.
- Full structured training: Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program.
- Internal promotion opportunities for long‑term career growth.
- Company pension plan.
- 28 days holiday including bank holidays.
- Refer‑a‑friend scheme: £150 per candidate (T&C apply).
- 20% off Goldex Staycations on Thanet Coast for 2+ nights.
- Opportunity to volunteer with Goldex and Costa Foundation.
- Access to local and national discounts via the Life Style Card.
- Recognition rewards: Hampers for work anniversaries, Store of the Month, Customer Feedback Award, Achievement Awards.
Compensation: Competitive salary.
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Assistant Manager employer: Goldex Investments Group Ltd
Goldex Investments Group Ltd is an excellent employer for those looking to thrive in the vibrant coffee culture of Gravesend. With a focus on exceptional training and development, employees enjoy a supportive work environment that encourages personal growth and offers generous staff discounts. Join us to not only craft delightful beverages but also to be part of a team that values joy and camaraderie in every cup served.
Contact Details:
Goldex Investments Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Goldex Investments Group Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Goldex Investments Group Ltd
Don't be shy about reaching out to Goldex Investments Group Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Goldex Investments Group Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Goldex Investments Group Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
