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- Tasks: Lead a team to deliver unforgettable dessert experiences and ensure top-notch customer service.
- Company: Kaspas Desserts, where we redefine the dessert experience with a fun and vibrant atmosphere.
- Benefits: Enjoy staff discounts, career growth opportunities, and a company pension.
- Why this job: Join us to create sweet memories while developing your leadership skills in a dynamic environment.
- Qualifications: Enthusiasm for customer service and a flexible, friendly approach are essential.
- Other info: Ideal for those looking to grow in the hospitality industry with internal promotion opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Us Kaspas Desserts is a chain of exciting dessert houses that offer the world's favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies and sundaes. Our parlours will change the way you view dessert. At Kaspas Desserts, our mission is to create an environment where enjoying authentic desserts with family, friends and loved ones is an unforgettable experience. We strive to continuously provide our guests with irresistible products and unrivalled customer service.
How You Can Impact
- Your organisational skills will ensure that all brand standards are delivered throughout the shift to cement complete customer satisfaction.
- Completing all relevant standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To understand and monitor the Store KPIs and translate it into daily action as agreed.
- Your leadership skills will help you to delegate appropriate tasks to the Section and Team Leaders and team members.
- Your communication skills will aid you to train & coach team members as required to support them in delivering their roles effectively.
- To implement marketing updates and new POS as directed by the Brand Leader and Kaspas.
Benefits
- Staff Discount
- Long term career prospects… We love to internally promote our staff so they grow with us!
- Attractive Rates
- Company Pension
- Holiday accrual system
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
Essential Requirements
- Enthusiasm to execute outstanding customer service.
- Friendly manner.
- Communicate confidently with customers.
- Flexible approach (ability to be multi-skilled).
- Willingness to learn.
- Ability to work within a team and individually.
- Presentable and able to follow uniform brand standards.
- Reliable & committed.
- Flexible to be available for shifts.
Desirable
- Previous Management Experience.
- Worked within a customer facing environment.
- Worked in the hospitality/ retail industry.
Kaspa\'s Desserts Store Manager in London employer: Goldex Group
Contact Detail:
Goldex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kaspa\'s Desserts Store Manager in London
✨Tip Number 1
Get to know Kaspas Desserts! Familiarise yourself with our menu and values. When you walk into that interview, show us your passion for desserts and how you can enhance the customer experience.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. We want to see how you can motivate others and keep the vibe positive in our parlours.
✨Tip Number 3
Be ready to discuss KPIs! Show us you understand how to monitor performance and translate it into actionable steps. We love candidates who can think strategically about improving our store's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Kaspa\'s Desserts Store Manager in London
Some tips for your application 🫡
Show Your Passion for Desserts: When writing your application, let your love for desserts shine through! Share why you’re excited about the opportunity to work at Kaspas Desserts and how you can contribute to creating unforgettable experiences for our customers.
Highlight Your Organisational Skills: Make sure to mention any experience you have with managing stock or ensuring customer satisfaction. We want to see how your organisational skills can help us maintain our high standards and keep everything running smoothly.
Demonstrate Your Leadership Abilities: If you've got previous management experience, don’t hold back! Talk about how you’ve successfully led a team in the past and how you plan to motivate and train your team members at Kaspas Desserts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our dessert-loving team!
How to prepare for a job interview at Goldex Group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Kaspas Desserts' menu. Understand the different desserts they offer and be ready to discuss your favourites. This shows your enthusiasm for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a potential Store Manager, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in the past, highlighting your communication and delegation skills. This will reassure them that you can lead effectively.
✨Emphasise Customer Service Experience
Kaspas Desserts values outstanding customer service, so be ready to share specific instances where you’ve gone above and beyond for customers. This could be in previous roles or even during volunteer work. It’s all about showing your commitment to creating unforgettable experiences.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about their training programmes, team culture, or how they measure success in the store. It shows you're genuinely interested in the role and the company.