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- Tasks: Lead a team to deliver unforgettable dessert experiences and ensure top-notch customer service.
- Company: Join Kaspas Desserts, where we redefine the dessert experience with a fun and vibrant atmosphere.
- Benefits: Enjoy staff discounts, career growth opportunities, and attractive rates with a company pension.
- Why this job: Be part of a dynamic team that creates sweet memories for customers every day.
- Qualifications: Enthusiasm for customer service and a friendly, flexible approach are essential.
- Other info: Ideal for those looking to grow in the hospitality industry with internal promotion opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Us Kaspas Desserts is a chain of exciting dessert houses that offer the world's favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies and sundaes. Our parlours will change the way you view dessert. At Kaspas Desserts, our mission is to create an environment where enjoying authentic desserts with family, friends and loved ones is an unforgettable experience. We strive to continuously provide our guests with irresistible products and unrivalled customer service.
How You Can Impact
- Your organisational skills will ensure that all brand standards are delivered throughout the shift to cement complete customer satisfaction.
- Completing all relevant standards, food & health and safety checks and taking all necessary remedial action or escalating as required.
- To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer.
- To understand and monitor the Store KPIs and translate it into daily action as agreed.
- Your leadership skills will help you to delegate appropriate tasks to the Section and Team Leaders and team members.
- Your communication skills will aid you to train & coach team members as required to support them in delivering their roles effectively.
- To implement marketing updates and new POS as directed by the Brand Leader and Kaspas.
Benefits
- Staff Discount
- Long term career prospects… We love to internally promote our staff so they grow with us!
- Attractive Rates
- Company Pension
- Holiday accrual system
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
Essential Requirements
- Enthusiasm to execute outstanding customer service.
- Friendly manner.
- Communicate confidently with customers.
- Flexible approach (ability to be multi-skilled).
- Willingness to learn.
- Ability to work within a team and individually.
- Presentable and able to follow uniform brand standards.
- Reliable & committed.
- Flexible to be available for shifts.
Desirable
- Previous Management Experience.
- Worked within a customer facing environment.
- Worked in the hospitality/ retail industry.
Dessert Shop Manager: Lead Service & Growth in London employer: Goldex Group
Contact Detail:
Goldex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dessert Shop Manager: Lead Service & Growth in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Kaspas Desserts' mission and values. Show us that you’re not just another candidate but someone who genuinely connects with our passion for creating unforgettable dessert experiences.
✨Tip Number 2
Practice your communication skills! Since we value friendly and confident interactions with customers, role-play common scenarios with a friend. This will help you feel more at ease when discussing how you can lead our team to deliver outstanding service.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past where you’ve successfully managed a team or improved customer satisfaction. We want to see how you can inspire and coach our team members to excel in their roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Kaspas family and ready to take on the challenge of leading our dessert shop!
We think you need these skills to ace Dessert Shop Manager: Lead Service & Growth in London
Some tips for your application 🫡
Show Your Passion for Desserts: When writing your application, let your love for desserts shine through! Share why you’re excited about the opportunity to work at Kaspas Desserts and how you can contribute to creating unforgettable experiences for our customers.
Highlight Your Leadership Skills: As a Dessert Shop Manager, your leadership skills are key. Make sure to include examples of how you've successfully led teams in the past, whether it’s training staff or managing shifts. We want to see how you can inspire others!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Kaspas family!
How to prepare for a job interview at Goldex Group
✨Know Your Desserts
Familiarise yourself with Kaspas Desserts' menu. Be ready to discuss your favourite desserts and why they stand out. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to delegate tasks and coach team members, as these are crucial for the Dessert Shop Manager role.
✨Emphasise Customer Service
Be ready to share experiences where you provided outstanding customer service. Discuss how you handled difficult situations and ensured customer satisfaction, as this aligns with Kaspas' mission.
✨Understand KPIs and Stock Management
Brush up on key performance indicators relevant to retail and hospitality. Be prepared to discuss how you would monitor and manage stock levels to ensure the store runs smoothly and meets customer demands.