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For Companies At a Glance
- Tasks: Lead a passionate team to deliver unforgettable coffee experiences and manage store operations.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand, known for its warm and inclusive culture.
- Benefits: Enjoy competitive salary, performance bonuses, staff discounts, and structured training.
- Why this job: Be part of a vibrant team that shares your love for coffee and customer service.
- Qualifications: Experience in hospitality or retail, with strong leadership and customer service skills.
- Other info: Great career growth opportunities and a chance to make a real impact in the community.
The predicted salary is between 24000 - 36000 £ per year.
Overview
4 days ago Be among the first 25 applicants
Here at Costa Coffee, we want to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. In this role, youll be the perfect partner in setting up the store for success.
A Bit About The Role
Working closely with the Store Manager, youll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.
Responsibilities
- Becoming a brand ambassador and helping us shine
- Leading the team to deliver an unbeatable coffee experience for every customer
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
- Monitoring the store KPI report and translating it into daily and weekly actions
- Managing, growing, coaching, supporting and delegating to the team all that lovely people stuff
A Bit About You
A passion for coffee and people is just start of what were looking for. What else makes a great Assistant Store Manager?
- A love of the brand and excitement to be a part of it
- Top notch customer service skills
- Supervisory/management experience and a background in hospitality or retail
- Barista Maestro accredited
- Equal love of teaching and learning there are so many ways to help each other grow
- Ability to engage your team be inspiring, empowering, honest, open and always there
- Adaptable and hands-on, ready to multitask and support wherever needed in a fast-paced environment
- Professional and polished, always presenting yourself in line with brand standards and ready for every shift
- Reliability to step into the Store Managers very cool shoes in their absence
Youre the person were looking for but do you know its you?
What We Can Offer
We\\\’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Competitive Salary Package
- Yearly managerial performance bonus scheme
- 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card)
- Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program
- We love to internally promote our staff so they grow with us, creating a long term career path
- Company Pension
- 28 day holiday Package (Including Bank Holidays)
- Refer a friend scheme and receive £150 per candidate (T&Cs apply)
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
- Opportunity to volunteer for the Goldex and Costa Foundation
- Access to a range of local and national discounts with The Life Style Card
- Recognition opportunities: Hampers for Workiversarys, Store of the Month, Customer Feedback Award and Achievement Awards.
Desirable
- Assistant Management and Barista experience
- Worked within a customer facing environment
- Worked in the hospitality/ retail industry
A Bit About Us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 15th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
This Costa store is owned & operated by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England… our motto is Investing In The Future and that includes our staff. Our People Are What Makes Us Great!
Goldex Investments Group Ltd, established in 2005, is one of the UKs largest Costa Coffee franchisees and a diversified operator across hospitality, property and wellness sectors. With over 43 Costa stores and brands like Kaspas Desserts, Goldex Workspace, and Goldex Fitness, the company employs 500+ staff nationwide. In 2025, Goldex became the UK Master Franchisee for Gong Cha, the global bubble tea brand. Known for award-winning excellence and career development, Goldex also champions community support, donating over £250,000 to charitable causes, including building a school in Ethiopia a coffee growing community for 1,000+ children. Headquartered in Kent, Goldex continues to grow through innovation, integrity, and a people-first culture. Learn more at goldexinvestments.com.
INDRETAIL
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Costa Coffee Assistant Manager employer: Goldex Group
Contact Detail:
Goldex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Coffee Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa Coffee's values and mission. Show us that you’re not just passionate about coffee but also about being part of a team that thrives on warmth and trust.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We want to hear how you can deliver that unbeatable coffee experience and inspire your team to do the same.
✨Tip Number 3
Be ready to showcase your leadership style! As an Assistant Manager, you’ll be leading a team. Share your approach to coaching and supporting others, and how you keep the energy high in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Costa Coffee family!
We think you need these skills to ace Costa Coffee Assistant Manager
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee world or how you enjoy connecting with customers over a great cup of joe.
Highlight Your Team Spirit: Costa Coffee is all about teamwork, so make sure to mention any past experiences where you've successfully led a team or collaborated with others. We want to see how you can inspire and empower your colleagues!
Be Professional Yet Approachable: While we want to see your personality, it's also important to present yourself professionally. Use a friendly tone in your application, but keep it polished and in line with our brand standards.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you on the path to joining our amazing team at Costa Coffee.
How to prepare for a job interview at Goldex Group
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of coffee, brewing methods, and what makes Costa Coffee unique. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you’ve had to resolve conflicts or inspire your colleagues.
✨Emphasise Customer Service
Costa Coffee prides itself on delivering an unbeatable customer experience. Be ready to discuss your approach to customer service and share stories that highlight your ability to handle difficult situations while keeping customers happy.
✨Align with Company Values
Familiarise yourself with Costa Coffee's values: Passion, Warmth, Trust, and Courage. During the interview, relate your personal values and experiences to these principles. This will demonstrate that you're not just a fit for the role, but also for the company culture.
