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- Tasks: Lead the reception team, ensuring exceptional guest experiences and smooth operations.
- Company: Join a luxury 4-star hotel in the beautiful Cotswolds, known for its warm hospitality.
- Benefits: Enjoy up to £33,076 salary, 30 days holiday, enhanced pension, and discounts on dining and spa.
- Why this job: Be part of a passionate team creating unforgettable moments in a stunning environment.
- Qualifications: Ideal for experienced receptionists ready to step into a supervisory role with a friendly attitude.
- Other info: Own transport is essential due to the hotel's rural location.
The predicted salary is between 28000 - 38000 £ per year.
Nestled in the heart of the stunning Cotswolds, our client is a luxury 4 star hotel renowned for its warm hospitality, elegant interiors, and exceptional guest experiences. They are now on the lookout for a passionate and professional Reception Supervisor to join their front office team.
Due to the hotel's rural location, having your own transport is essential.
Youll be wondering whats in it for you as the Reception Supervisor:
- Up to £33,076 package per annum
- 30 days holiday per year (rising to 35 after 5 years)
- Enhanced pension
- Complimentary birthday lunch
- Meals on duty
- Onsite mental health first aiders and employee assistance programme
- Free access to wellbeing resources
- High Street discounts and a cashback card
- Discounts on dining, stays, spa products and more
- Premium payments for Christmas and New Year shifts
- Healthcare cash plan
Responsibilities as the Reception Supervisor:
- Supporting the Front Office Manager in ensuring the smooth running of the reception team
- Providing a warm and professional welcome to all guests, consistently exceeding expectations
- Training, motivating and supervising the receptionists to maintain the highest standards of service
- Handling guest queries and complaints with confidence and efficiency
- Monitoring bookings and ensuring accurate billing and administration
This role would suit an experienced Receptionist or Guest Services professional ready to step into a supervisory role within a luxury environment. If you're friendly, detail-oriented, and passionate about creating unforgettable guest experiences, this could be the perfect opportunity for you.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Reception Supervisor employer: Goldenkeys
Contact Detail:
Goldenkeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel’s values and mission. Understanding what makes this luxury hotel unique will help you align your approach during interviews and demonstrate your passion for their brand.
✨Tip Number 2
Highlight your experience in guest services or supervisory roles. Be ready to share specific examples of how you've exceeded guest expectations or handled difficult situations, as this will showcase your suitability for the role.
✨Tip Number 3
Prepare to discuss your leadership style. As a Reception Supervisor, you'll be training and motivating others, so think about how you can inspire your team to maintain high standards of service.
✨Tip Number 4
Since the hotel is in a rural location, make sure to mention your transport arrangements during the interview. This shows that you're proactive and have considered the practicalities of the job.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any supervisory roles or responsibilities you've held, as well as specific achievements that demonstrate your ability to exceed guest expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the luxury hotel environment. Mention why you are interested in this specific role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and leadership. Provide examples of how you've successfully handled guest queries or complaints in the past, as this will demonstrate your capability to manage the reception team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role within a luxury hotel.
How to prepare for a job interview at Goldenkeys
✨Showcase Your Hospitality Skills
As a Reception Supervisor, your ability to provide exceptional guest experiences is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, highlighting your warm and professional approach.
✨Demonstrate Leadership Qualities
Since this role involves training and supervising receptionists, it's important to convey your leadership skills. Discuss any experience you have in mentoring or managing teams, and how you motivate others to maintain high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints. Think of scenarios where you've successfully handled difficult situations and be ready to explain your thought process and the outcomes.
✨Research the Hotel and Its Values
Familiarise yourself with the hotel's history, values, and what sets it apart from other luxury hotels. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the position and the company.
