At a Glance
- Tasks: Lead a talented Front Office team in delivering exceptional guest experiences.
- Company: A prestigious 5-star luxury hotel in the heart of London.
- Benefits: Competitive salary, service charge, and a vibrant work environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Be the face of luxury hospitality and create unforgettable moments for guests.
- Qualifications: Experience in luxury hotel reception management and strong communication skills.
The predicted salary is between 33000 - 35000 £ per year.
Salary: £33,000 - £35,000 DOE + approx. £10,000 service charge
Location: Mayfair, London
Schedule: 7 shifts over 14 days | 8am–8pm
Team: 13
Opera experience essential
We are delighted to be working with one of London’s most distinguished luxury hotels to find an exceptional Reception Manager to lead its talented Front Office team. Set in the heart of London is a beautiful 5-star boutique hotel renowned for its personal approach to hospitality, elegant surroundings and exceptional guest experience. This is a fantastic opportunity for a charismatic and confident Reception Manager who genuinely loves being on the floor, engaging with guests and bringing the very best out of their team.
The Role
As Reception Manager, you will oversee a team of 13 and take responsibility for the smooth day-to-day running of Reception, ensuring every guest receives the warm, polished and highly personalised service expected within a luxury hotel. This is very much a people-focused role. We are looking for someone with a big personality who can build an instant rapport with guests, create memorable experiences and confidently lead from the front. You will be responsible for:
- Leading, motivating and developing a Reception team of 13
- Ensuring exceptional 5-star guest service throughout every shift
- Being a visible and engaging presence in the hotel lobby and at Reception
- Handling VIP guests, special requests and guest queries with confidence and discretion
- Managing the daily Reception operation and ensuring consistently high standards
- Supporting, coaching and developing your team
- Working closely with other hotel departments to create a seamless guest journey
- Handling guest feedback and resolving any issues professionally and positively
- Ensuring all Front Office procedures and standards are followed
- Using Opera confidently as part of the daily operation
The Individual
The ideal Reception Manager will already have strong Front Office or Reception experience within a 5-star hotel, ideally in London. Most importantly, you will be a natural host. You should enjoy getting to know guests, remember the little details and have the personality to make people feel genuinely welcome. You will have:
- Previous Reception or Front Office management experience within a luxury hotel
- Opera PMS experience, which is essential for this position
- Experience managing and motivating a Front Office or Reception team
- A warm, outgoing and engaging personality
- Excellent guest relations and communication skills
- The confidence to lead from the front during busy services
- High standards of presentation and attention to detail
- A genuine passion for luxury hospitality and creating memorable guest experiences
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
We appreciate that your CV may not be up to date. No problem, send me what you have to toby@goldenkeys.co.uk or look me up on LinkedIn and send me a message there!
Reception Manager – Luxury 5 Star Hotel in London employer: Goldenkeys
Join an award-winning gastropub nestled in the beautiful Cotswolds, where you'll be part of a passionate team dedicated to organic and sustainable dining. With a competitive salary of £38,500 and live-in accommodation, this role offers not just a job but a chance to grow within a supportive work culture that values creativity and culinary excellence. Experience the charm of village life while contributing to a renowned establishment that prioritises both quality and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager – Luxury 5 Star Hotel in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Goldenkeys. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Goldenkeys
Don't be shy about reaching out to Goldenkeys directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager – Luxury 5 Star Hotel in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Goldenkeys and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Goldenkeys
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
