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- Tasks: Create unforgettable experiences for VIP guests in a luxury residence.
- Company: Join a prestigious luxury residence in Mayfair with a focus on personalised service.
- Benefits: Competitive salary, attractive pension scheme, and a supportive team environment.
- Why this job: Be the face of luxury hospitality and build lasting relationships with international clientele.
- Qualifications: Experience in luxury guest relations or similar roles, with a knack for anticipating needs.
- Other info: Enjoy a dynamic role with real ownership and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
An exceptional opportunity has arisen for a highly personable and service-driven Guest Services Manager to join one of Mayfair’s most prestigious luxury residence-style accommodations. This is not a traditional Front Office role! You will become the primary host and relationship builder for an international portfolio of VIP/UHNW long-stay guests, ensuring every pre-arrival, arrival, stay and departure feels effortless, personalised and entirely tailored to individual lifestyle preferences.
We are keen to speak with candidates from luxury hotel, private household or superyacht backgrounds who are passionate about delivering discreet, anticipatory service at the highest level.
Who You Are:
- Currently working in a Guest Relations, Front Office or Resident Services role within a luxury 5 star hotel, private household or superyacht environments.
- Experienced in managing VIP or UHNW guest interactions.
- Naturally intuitive with the ability to anticipate guest needs before they arise.
- Emotionally intelligent and confident handling sensitive or complex requests.
- Able to adapt your service style in line with international etiquette and cultural expectations.
- A strong relationship-builder who takes ownership of the guest journey.
- Calm, composed and solutions-focused under pressure.
- A visible and engaging host within a luxury residential-style environment.
What You’ll Get:
- £42,000 + Service Charge.
- 40 hour week contract, attractive pension scheme & company benefits.
- Opportunity to work within one of Mayfair’s most prestigious luxury residence offerings.
- Exposure to international VIP and long-stay clientele.
- A highly autonomous, guest-facing role with real ownership.
- The chance to influence guest retention and long-term loyalty.
- Great Company who value their staff and have created a great team environment.
What You’ll Do:
- Act as the main point of contact for VIP and group guests throughout their stay.
- Personally manage pre-arrival engagement to understand preferences and expectations.
- Curate personalised arrival, in-stay and departure experiences.
- Coordinate complex lifestyle requests with internal departments.
- Take ownership of guest feedback, complaints and service recovery.
- Build meaningful relationships with repeat and long-stay residents.
- Deliver thoughtful ‘surprise and delight’ moments where appropriate.
- Support and guide the Guest Relations team to uphold brand standards.
- Act as an ambassador for the property within the lobby and guest areas.
If you are passionate about delivering intuitive, personalised service and enjoy building lasting relationships with an international guest profile, we would love to hear from you. Please apply now or contact Goldenkeys Recruitment for a confidential discussion.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Guest Services Manager – Ultra-Luxury Residence in London employer: Goldenkeys
Contact Detail:
Goldenkeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager – Ultra-Luxury Residence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector. Attend industry events or join online forums where you can meet people who might know about openings or can refer you directly.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for service shine through. Share stories that highlight your experience with VIP guests and how you’ve gone above and beyond to create memorable experiences.
✨Tip Number 3
Research the company! Before any interaction, dive deep into the brand’s values and culture. This will help you tailor your approach and demonstrate that you’re not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Guest Services Manager – Ultra-Luxury Residence in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for guest services – it’ll help us get a feel for how you’d fit into our team.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury settings. Whether it's from hotels, private households, or superyachts, we want to know how your background aligns with the role of Guest Services Manager. Be specific about your achievements and how they relate to our expectations.
Anticipate Our Needs: Just like you would for our guests, think ahead about what we might want to see in your application. Address the key skills mentioned in the job description, such as relationship-building and handling complex requests. Show us you understand the role and can deliver on it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Goldenkeys
✨Know Your Guests
Before the interview, research the company and its clientele. Understand the expectations of VIP and UHNW guests, and think about how you can tailor your service to meet their unique needs. This will show that you’re not just interested in the role, but also in providing exceptional experiences.
✨Showcase Your Emotional Intelligence
Be prepared to discuss situations where you've had to handle sensitive requests or complex guest interactions. Use specific examples to demonstrate your ability to read emotions and adapt your approach accordingly. This is crucial for a role that requires a high level of discretion and intuition.
✨Demonstrate Relationship-Building Skills
Think of ways you’ve successfully built relationships with guests in the past. Be ready to share stories that highlight your ability to create lasting connections and how you’ve gone above and beyond to ensure guest satisfaction. This will resonate well with the interviewers looking for a strong relationship-builder.
✨Prepare for Cultural Sensitivity Questions
Given the international nature of the clientele, be ready to discuss your experience with different cultures and etiquette. Prepare examples of how you’ve adapted your service style to meet diverse expectations, showcasing your flexibility and understanding of global hospitality standards.