Head of Guest Services

We are delighted to be partnering once again with one of the UK’s most exclusive luxury country house hotels, nestled in the beautiful Surrey countryside. They are now looking for an immaculately presented Head of Guest Services to lead their Front of House operation, ensuring every guest experiences an exceptional welcome and farewell.

You will be an experienced Front of House leader from a luxury hotel background, with excellent attention to detail, an immaculate personal presentation, and strong experience using Opera.

You must have a driving licence and your own mode of transport.

You’ll be wondering what’s in it for you as the Head of Guest Services…

• £47,000 per annum plus a 20% bonus and £2,000 service charge
• Private Bupa healthcare
• Outstanding training and development opportunities
• Competitive private pension scheme
• Rental deposit scheme
• Employee social events
• Seasonal ticket loan
• Discounts in various high street and online shops
• Complimentary stays including breakfast across the group
• F&B discount at selected restaurants within the group

Responsibilities as the Head of Guest Services…

• Leading and inspiring a Front of House team of 20 to deliver seamless and memorable guest experiences
• Upholding impeccable standards of presentation and service across all guest touchpoints
• Overseeing key guest services such as reception, guest relations, and concierge
• Ensuring Opera PMS is used effectively to maximise efficiency and guest satisfaction
• Working closely with other departments to ensure a flawless guest journey

This is an excellent opportunity for a hospitality professional who has previously overseen Front of House in a 5-star environment and thrives on delivering world-class service in every moment.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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