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- Tasks: Lead a dynamic team to ensure exceptional service and member satisfaction.
- Company: Join a prestigious 5-star private members' club in central London.
- Benefits: Enjoy a £50,000 salary, 28 days holiday, and excellent staff facilities.
- Why this job: Make a lasting impact in a refined atmosphere while developing your leadership skills.
- Qualifications: Experience in hospitality management and a passion for outstanding service required.
- Other info: Must have the right to work in the UK.
The predicted salary is between 40000 - 60000 £ per year.
We are delighted to be assisting a prestigious 5 star private members' club in central London. Known for its refined atmosphere and exceptional service, the club is seeking an experienced Front of House Manager to lead a dynamic team. You'll oversee Reception, Reservations, Porters, and the Night Team, ensuring a seamless and memorable experience for members while fostering strong relationships and maintaining high standards of service.
You’ll be wondering what’s in it for you as the Front of House Manager:
- £50,000 per annum
- Working 5 days out of 7, including weekends
- 28 days holiday per year (30 days after 3 years of service)
- Pension scheme
- Excellent staff facilities
- Meal allowance of £4 per shift worked
- Long service award
- Eye care contribution
- Health assurance
- Team events
- Annual season ticket loan
Responsibilities as the Front of House Manager:
- Being the face of the club, delivering a warm welcome and seamless service to every member and guest while ensuring the highest standards of service are maintained.
- Leading and inspiring the Front of House team, providing training and guidance to ensure consistent, top-tier performance.
- Overseeing daily operations, managing bookings, billing, and room revenue while addressing member concerns promptly and efficiently.
- Building strong relationships with members, responding to their needs and ensuring effective communication across all departments.
- Ensuring compliance with health, safety, and security standards, maintaining a safe, hygienic, and welcoming environment at all times.
This is an outstanding opportunity to play a key role in one of London’s most distinguished 5 Star private members clubs, with the chance to make a lasting impact on its future while leading a talented team in a prestigious setting.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Front of House Manager employer: Goldenkeys
Contact Detail:
Goldenkeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the club's ethos and values. Understanding what makes this prestigious 5-star private members' club unique will help you align your approach and demonstrate your commitment to their standards during any interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-end establishments. Attend events or join online forums where you can connect with others in similar roles, as personal recommendations can often give you an edge.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to inspire and train staff, as well as how you've handled member concerns effectively in previous roles.
✨Tip Number 4
Research current trends in luxury hospitality and service excellence. Being knowledgeable about the latest developments in the industry will not only impress during interviews but also show that you're proactive and passionate about your role as Front of House Manager.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in front of house roles. Emphasise your leadership skills and any achievements that demonstrate your ability to maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific experiences where you successfully led a team or improved member satisfaction, aligning your skills with the club's values.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and team leadership. Provide examples of how you've built strong relationships with clients or members in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front of House Manager.
How to prepare for a job interview at Goldenkeys
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and trained your team in previous roles.
✨Demonstrate Exceptional Customer Service
This role is all about delivering a warm welcome and seamless service. Share specific instances where you've gone above and beyond for customers, highlighting your commitment to high standards.
✨Know the Club's Values
Research the club's ethos and values before the interview. Understanding their commitment to exceptional service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as handling member complaints or managing busy periods. Think of relevant scenarios from your past experience to illustrate your approach.
