At a Glance
- Tasks: Lead and oversee daily operations in a stunning luxury hotel setting.
- Company: A characterful luxury hotel nestled in the beautiful Cotswold countryside.
- Benefits: Competitive salary, generous holiday, meals on duty, and wellness support.
- Other info: Exciting career progression opportunities within a collection of luxury hotels.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Senior operations experience in a luxury hotel and strong leadership skills.
Set within hundreds of acres of beautiful Cotswold countryside, just outside Cheltenham, this characterful luxury hotel offers a refreshing take on the traditional country house experience. Think stylish bedrooms, unique woodland accommodation, fantastic food and plenty of opportunities for guests to get outdoors and make the most of the surrounding estate.
An exciting opportunity has arisen for an experienced Operations Manager to join the senior leadership team and play a key role in the hotel's day-to-day running. You’ll oversee teams across the property, support Heads of Department and ensure the guest experience remains consistently excellent, while keeping a close eye on commercial performance and operational standards. You will have your own transport due to the rural location of the property.
What’s in it for you?
- £49,650 per annum plus a share of gratuities
- Working 40 hours per week, across 5 days including weekends
- 30 days’ holiday, increasing with length of service
- Meals on duty and uniform provided
- Hotel, dining and leisure discounts
- Wellbeing support and healthcare benefits
- Funded training and development opportunities
- Excellent scope for progression within a collection of luxury hotels
Your day-to-day will include:
- Overseeing the day-to-day operation of the hotel and ensuring everything runs smoothly across departments
- Leading, supporting and developing Heads of Department and their teams
- Maintaining consistently high standards throughout the property and guest journey
- Reviewing staffing levels, rotas and labour costs to support an efficient operation
- Identifying opportunities to drive revenue and improve commercial performance
We’re looking for someone who:
- Has previous senior operations experience within a quality luxury hotel environment
- Is a confident, visible leader who enjoys being present across the operation
- Has experience managing and developing Heads of Department and larger hotel teams
This is a fantastic opportunity for an experienced Operations Manager looking to join a property with real personality. With a varied operation, beautiful Cotswold setting and plenty happening across the hotel, no two days will look quite the same.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Operations Manager – Luxury 4 Star Hotel in Cheltenham employer: Goldenkeys
Join an esteemed 4-star hotel in the picturesque Cotswolds as a Demi Chef De Partie, where you will be part of an award-winning seafood restaurant team. Enjoy a supportive work culture that prioritises employee wellbeing with access to mental health resources, generous holiday allowances, and numerous discounts, all while working in a stunning location that offers live-in accommodation. This role not only provides competitive pay but also fosters personal and professional growth in a vibrant culinary environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Luxury 4 Star Hotel in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Goldenkeys. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Goldenkeys
Don't be shy about reaching out to Goldenkeys directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager – Luxury 4 Star Hotel in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Goldenkeys and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Goldenkeys
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
