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- Tasks: Lead a team to ensure high-quality repairs and manage voids for tenants.
- Company: Join Golden Lane Housing, a community-focused organisation supporting people with learning disabilities.
- Benefits: Enjoy remote work flexibility and the chance to make a real difference in people's lives.
- Why this job: Be part of a caring culture that prioritises tenant satisfaction and community impact.
- Qualifications: Experience in property management and a passion for customer service are essential.
- Other info: This is a permanent, full-time role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Please email with your CV and Cover Letter.
Reports to: Head of Property & Sustainability
Perm or contract: Permanent
Full-time or part-time: Full Time
Location: Home working – All locations
About Golden Lane Housing Limited:
Golden Lane Housing Limited is a Community Benefits Society who works with people with a learning disability to provide supported housing around which they can build their lives and to help tackle the immense challenges that people with a learning disability face in finding a home.
Our vision: Our vision is a world where everyone with a learning disability has opportunities to access good quality housing that meets their needs.
Our values:
- Caring: We support our tenants and colleagues and help them to achieve goals.
- Listening: We involve tenants in the review and design of housing services.
- Honesty: We build trust with tenants and families with fairness.
- Reliable: We are dependable and trusted to keep our standards and commitments.
- Creative: We work together in many different ways for great results.
About the role:
As the Repairs & Voids Manager at GLH, your role is pivotal in ensuring a high-quality and responsive repairs service for our tenants. You will collaborate closely with the Assets & Sustainability Manager to achieve our strategic goals. You will also work in partnership with the Voids and Allocations team to ensure the smooth management of voids within GLH. You will lead the Property Service Centre in delivering a tenant-focused reactive repairs service. This involves promptly addressing tenant repair requests while maintaining quality standards. Meeting agreed-upon Key Performance Indicators (KPIs) is essential. Ensuring compliance with statutory obligations related to repairs is a critical aspect of your role. You will prioritize tenant needs, ensuring their satisfaction when we deliver repair services. A positive customer service approach will be at the forefront of your responsibilities. You will empower your team to prioritize tenant well-being and communicate effectively throughout the repair process. Overseeing works delivered by Resolve Solutions and contractors, ensuring repairs are completed within target, right first time, and to a high quality is key to our success. Your goal is to secure high-quality services while optimizing value for money. Your contributions will directly impact tenant experiences, operational efficiency, and our commitment to providing exceptional housing services.
Responsibilities:
- Sets a performance and accountability framework across the Property Service Centre.
- Fully accountable for and provides accurate monthly reporting for management information relating to performance against delivery of the reactive repairs service.
- Oversees the effective set up and management of contracts and relationships with third party suppliers including Out of hours service and sub-contractors.
- Fully accountable for all regulatory and contractual standards and reports on complaints and critical incident issues, ensuring accurate and prompt reporting and escalating to Head of Property & Sustainability in the event of a serious breach of policy or procedure.
- Monitor KPIs and interrogate MIT data to ensure the service is operating efficiently and effectively and instigate improvement plans where necessary.
- Takes full accountability of the service provided by the Property Service Centre both to internal and external customers.
- Designs, reviews, and maintains GLH policies and procedures in relation to reactive repairs activities.
- Designs, reviews, and maintains GLH policies and procedures in relation to reactive Voids activities.
- Undertakes a rigorous review of financial performance of the Property Service Centre, monitors budget spends and identifies opportunities and threats at an early stage and puts in place plans to address.
- Establishes and monitors the repairs team annual operational plan through regular meetings and KPIs.
- Ensures that tenants remain at the forefront of any strategic property decisions and that they are consulted and included in any decisions made affecting the delivery of repairs to their homes.
- Supports the Head of Property and Sustainability with the procurement and contract award for the delivery of works, goods, and services meeting Public Contract Regulations.
- Management of ongoing supplier contracts with KPIs and regular review of service.
Repairs & Voids Manager employer: Golden Lane Housing Limited
Contact Detail:
Golden Lane Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs & Voids Manager
✨Tip Number 1
Familiarise yourself with the values and vision of Golden Lane Housing Limited. Understanding their commitment to supporting people with learning disabilities will help you align your approach during interviews and discussions, showcasing your passion for their mission.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to manage repairs and voids effectively. Highlight instances where you've successfully met KPIs or improved service delivery, as this will resonate well with the role's requirements.
✨Tip Number 3
Network with professionals in the housing sector, especially those who have experience in repairs and void management. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since tenant satisfaction is a priority for this role, be ready to discuss how you've previously prioritised customer needs and resolved issues effectively.
We think you need these skills to ace Repairs & Voids Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, repairs, and customer service. Use specific examples that demonstrate your ability to meet KPIs and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting individuals with learning disabilities and how your values align with those of Golden Lane Housing Limited. Mention your understanding of the importance of tenant satisfaction and quality service delivery.
Highlight Relevant Skills: Emphasise skills such as leadership, communication, and problem-solving in both your CV and cover letter. Provide examples of how you've successfully managed repairs or voids in previous roles.
Proofread Your Application: Before sending your application, carefully proofread both your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Golden Lane Housing Limited
✨Understand the Company Values
Before your interview, make sure you understand Golden Lane Housing's values: Caring, Listening, Honesty, Reliable, and Creative. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Customer Service Skills
As a Repairs & Voids Manager, a positive customer service approach is crucial. Prepare to share specific instances where you've successfully managed tenant relationships or resolved complaints, highlighting your ability to prioritise tenant needs and satisfaction.
✨Familiarise Yourself with KPIs
Since monitoring KPIs is a key responsibility of the role, brush up on relevant performance indicators related to repairs and voids management. Be ready to discuss how you've used KPIs in previous roles to drive improvements and ensure service efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would address them, particularly in relation to managing contractors and ensuring compliance with regulations.
