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- Tasks: Lead and coach high-performing teams to enhance tenant experiences.
- Company: Join Golden Lane Housing, a diverse and inclusive organisation.
- Benefits: Enjoy 27 days annual leave, paid volunteering days, and a birthday off.
- Why this job: Make a real difference in tenants' lives while developing your leadership skills.
- Qualifications: Proven experience in team leadership, project management, and customer service.
- Other info: Home-based role with travel to Manchester; temporary position for 9-12 months.
The predicted salary is between 53000 - 70000 £ per year.
Location: Homebased with frequent travel to Manchester Office
Salary: £61,953 per annum plus Home working allowance
Vacancy Type: Full-time - Temporary for a period of 9 to 12 months
Closing date is 20th February 2026. However we reserve the right to close before the date.
Experience and qualifications- Experience of leading coaching high performing teams delivering exceptional levels of performance in a dynamic environment
- Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications
- Experience of developing a quality driven learning and continuous improvement environment
- In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios
- Exceptional organisational and problem solving skills
- Evidence of strong management, planning, project management and organisational skills
- Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiences
- Experience of managing budgets and resources with a focus on value for money/return on investment
- Experience to develop and deliver operational plans that deliver corporate objectives
- Experience of managing complex projects and initiatives
- Experience of leading and delivering change within an organisation
- Able to analyse and use complex data and deliver information to a range of audiences
- 27 days annual leave plus bank holidays (increases with service)
- Contributory pension (5% employee / 5% employer)
- Paid volunteering days (3 per year)
- Day off for your birthday
Golden Lane Housing is committed to building a diverse, inclusive and values led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.
If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.
Head of Tenant Experience in Manchester employer: Golden Lane Housing Limited
Contact Detail:
Golden Lane Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Tenant Experience in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for the Head of Tenant Experience role. You never know who might have the inside scoop or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and practice your responses. We want you to showcase your experience in managing teams and delivering exceptional customer experiences.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled complex scenarios. This will highlight your ability to support tenants and manage challenging situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you're serious about joining Golden Lane Housing and making a difference in tenant experience.
We think you need these skills to ace Head of Tenant Experience in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Head of Tenant Experience. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led high-performing teams or improved customer experiences. We love seeing quantifiable results that demonstrate your impact!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break up text and make it digestible.
Proofread Before Submitting: Typos and grammatical errors can be a big turn-off. Take a moment to proofread your application before hitting send. A polished application shows us you care about the details!
How to prepare for a job interview at Golden Lane Housing Limited
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Head of Tenant Experience role. Brush up on your knowledge of customer experience practices, regulatory frameworks, and how to lead high-performing teams. This will help you answer questions confidently and show that you’re the right fit.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you’ve successfully navigated complex scenarios or challenges. Highlight your organisational skills and how you’ve managed projects or initiatives that led to positive outcomes. This will demonstrate your ability to handle the dynamic environment of the role.
✨Communicate Effectively
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve influenced and negotiated in previous roles, and prepare to present any high-level reports you’ve created. This will showcase your written and verbal skills.
✨Be Ready to Discuss Budgets
Familiarise yourself with budget management and how to ensure value for money. Prepare to discuss your experience in managing resources and how you’ve achieved a return on investment in past roles. This will highlight your financial acumen and strategic thinking.
