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For Companies At a Glance
- Tasks: Lead and coach high-performing teams to enhance tenant experiences.
- Company: Join Golden Lane Housing, a diverse and inclusive organisation.
- Benefits: Enjoy 27 days annual leave, pension contributions, and paid volunteering days.
- Why this job: Make a real difference in tenant lives while developing your leadership skills.
- Qualifications: Proven experience in team leadership, project management, and customer service.
- Other info: Home-based role with travel to Manchester; temporary position for 9-12 months.
The predicted salary is between 60000 - 65000 £ per year.
Temporary Head of Tenant Experience
Location: Homebased with frequent travel to Manchester Office
Salary: £61,953 per annum plus Home working allowance
Vacancy Type: Full-time - Temporary for a period of 9 to 12 months
Closing date is 20th February 2026. However we reserve the right to close before the date.
Experience and qualifications
- Experience of leading coaching high performing teams delivering exceptional levels of performance in a dynamic environment
- Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications
- Experience of developing a quality driven learning and continuous improvement environment
- In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios
- Exceptional organisational and problem solving skills
- Evidence of strong management, planning, project management and organisational skills
- Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiences
- Experience of managing budgets and resources with a focus on value for money/return on investment
- Experience to develop and deliver operational plans that deliver corporate objectives
- Experience of managing complex projects and initiatives
- Experience of leading and delivering change within an organisation
- Able to analyse and use complex data and deliver information to a range of audiences
Benefits
- 27 days annual leave plus bank holidays (increases with service)
- Contributory pension (5% employee / 5% employer)
- Paid volunteering days (3 per year)
- Day off for your birthday
Golden Lane Housing is committed to building a diverse, inclusive and values led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.
To Apply
If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.
Head of Tenant Experience employer: Golden Lane Housing Limited
Contact Detail:
Golden Lane Housing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Tenant Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for the Head of Tenant Experience role. You never know who might have the inside scoop or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant experience and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Tenant Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Head of Tenant Experience. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've led teams or managed projects successfully. We want to see the impact you've made in previous roles, especially in dynamic environments.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we appreciate strong communication skills, so let your writing reflect that!
Apply Through Our Website: Make sure to apply through our website as it streamlines the process for us and ensures your application is received correctly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Golden Lane Housing Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Head of Tenant Experience role. Brush up on your knowledge of customer experience practices, regulatory frameworks, and how to handle complaints. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams in the past. Think about specific situations where you coached team members to success or delivered exceptional results in a dynamic environment. This will demonstrate your ability to lead and inspire others.
✨Be Data Savvy
Since the role involves analysing complex data, be ready to discuss how you've used data to inform decisions or improve processes. Bring examples of reports you've created or insights you've derived from data analysis to showcase your analytical skills.
✨Practice Your Communication
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Prepare to discuss how you've influenced stakeholders or negotiated outcomes in previous roles, as this will highlight your strong communication skills.
