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For Companies At a Glance
- Tasks: Help customers express their style and create their dream looks.
- Company: Join a luxury brand that values individuality and customer experience.
- Benefits: Flexible part-time hours in a vibrant London location.
- Why this job: Be part of a team that crafts memorable experiences and builds lasting relationships.
- Qualifications: Experience in luxury retail and a passion for fashion.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a passionate talent to build our customer experience.
Mission
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, exceptional service and by fostering enduring relationships.
Essential Duties and Responsibilities
- Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
- Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
- Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
Key Requirements
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Minimum 1-3 years of relevant experience in luxury retail.
- Self-motivation with a positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal and communication skills.
- Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
- Flexibility to adapt to the evolving needs of the business and our customers.
- Strong team player.
Location: London
We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
Sales Assistant - Part time - London employer: Golden Goose
Contact Detail:
Golden Goose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Part time - London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the company's heritage and values. This will help you connect with the Golden narrative and show that you're genuinely passionate about what they do.
✨Tip Number 2
Practice your sales pitch! Think about how you would engage a customer in-store. Role-play with a friend or in front of the mirror to nail down your presentation skills and boost your confidence.
✨Tip Number 3
Show off your personality! When you meet the team, let your unique style shine through. Remember, they’re looking for someone who can help customers express their dreams, so be authentic and relatable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Assistant - Part time - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating amazing customer experiences and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in luxury retail. We love seeing how your skills align with our mission of crafting personalised looks for our clients!
Be Authentic: Don’t be afraid to show your personality in your application. We value uniqueness and want to know what makes you, you! Share your story and how it connects to the Golden world.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our Golden Family!
How to prepare for a job interview at Golden Goose
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's heritage and values. Understand what makes it unique and how it connects with customers. This knowledge will help you articulate how you can contribute to crafting that 'Golden total look' for clients.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully engaged customers in previous roles. Highlight your experience with up-selling and cross-selling strategies, as well as how you've built lasting relationships with clients. This will demonstrate your ability to meet the store's business objectives.
✨Emphasise Your Customer Focus
Be ready to discuss how you ensure customer satisfaction. Share specific instances where you've made customers feel valued and relevant. This aligns perfectly with the role's mission of fostering enduring relationships within the 'Golden Family'.
✨Familiarise Yourself with Digital Tools
Since the role involves using various IT and digital tools, brush up on your knowledge of platforms like the Golden App or Sales Force. Being able to discuss how you can leverage these tools to enhance customer engagement will set you apart from other candidates.