At a Glance
- Tasks: Help customers express their style and create personalised looks.
- Company: Join Golden Goose, a brand known for its unique heritage and values.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
- Why this job: Be part of a team that values creativity and customer satisfaction in luxury retail.
- Qualifications: Fluency in English and 1-3 years of luxury retail experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
MISSION
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards
Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
KEY REQUIREMENTS
Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce
Minimum 1-3 years of relevant experience in luxury retail
Self-motivation with positive attitude and professional selling techniques
Good customers focus with strong presentation, interpersonal and communication skills
Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)
Flexibility to adapt to the evolving needs of the business and our customers
Strong team player
Location: London
We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.
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Sales Assistant - London employer: Golden Goose
Golden Goose is an excellent employer that fosters a dynamic and collaborative work culture in the vibrant area of Islington. As a New Business Development Intern, you will benefit from hands-on experience, mentorship from industry professionals, and opportunities for personal and professional growth within a supportive team environment. The company values innovation and encourages interns to contribute their ideas, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - London
✨Tip Number 1
Familiarise yourself with the Golden Goose brand and its heritage. Understanding the brand's values and story will help you connect with customers and convey the essence of the brand during your interactions.
✨Tip Number 2
Develop your knowledge of luxury retail trends and customer preferences in London. Being aware of what customers are looking for can give you an edge in providing tailored recommendations and enhancing their shopping experience.
✨Tip Number 3
Practice your interpersonal and communication skills. Engaging with customers effectively is crucial, so consider role-playing scenarios where you assist clients in finding their ideal looks to build confidence.
✨Tip Number 4
Showcase your ability to work as part of a team. Highlight any previous experiences where you've collaborated with others to achieve sales goals or improve customer satisfaction, as this is key in a retail environment.
We think you need these skills to ace Sales Assistant - London
Some tips for your application 🫡
Understand the Brand:Before applying, take some time to understand Golden Goose's heritage and values. This will help you tailor your application to reflect how you can contribute to their customer experience.
Highlight Relevant Experience:Make sure to emphasise any previous experience in luxury retail or customer service. Use specific examples that demonstrate your ability to engage with customers and meet their needs.
Showcase Your Skills:In your CV and cover letter, highlight your strong presentation, interpersonal, and communication skills. Mention any experience with digital tools or IT systems that could enhance customer engagement.
Personalise Your Application:Craft a personalised cover letter that reflects your passion for fashion and customer service. Explain why you want to work at Golden Goose and how you can help create a unique shopping experience for clients.
How to prepare for a job interview at Golden Goose
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share examples from your past roles where you successfully engaged with customers and helped them find their ideal products.
✨Understand the Brand's Heritage
Familiarise yourself with Golden Goose's history, values, and product offerings. Being able to discuss the brand's narrative will demonstrate your genuine interest and help you connect with the interviewers.
✨Demonstrate Sales Techniques
Prepare to discuss your experience with up-selling and cross-selling strategies. Be ready to provide specific examples of how you've successfully increased sales in previous positions.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing business needs. Share instances where you collaborated with colleagues to achieve store goals or adapted to new challenges in a retail environment.
