At a Glance
- Tasks: Help customers express their style and create dream looks with our unique products.
- Company: Join Golden Goose, a brand that blends tradition and innovation in luxury fashion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a passionate team that values individuality and customer satisfaction.
- Qualifications: Experience in luxury retail and a flair for customer engagement.
The predicted salary is between 24000 - 36000 £ per year.
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
We are looking for a passionate talent to build our customer experience.
MISSION
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, exceptional service and by fostering enduring relationships.
Essential Duties And Responsibilities
- Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
- Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
- Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
Key Requirements
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Minimum 1-3 Years Of Relevant Experience In Luxury Retail.
- Self-motivation with a positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal and communication skills.
- Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
- Flexibility to adapt to the evolving needs of the business and our customers.
- Strong team player.
Location: Bicester
We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
Sales Assistant - Bicester employer: Golden Goose
Golden Goose is an excellent employer that fosters a dynamic and collaborative work culture in the vibrant area of Islington. As a New Business Development Intern, you will benefit from hands-on experience, mentorship from industry professionals, and opportunities for personal and professional growth within a supportive team environment. The company values innovation and encourages interns to contribute their ideas, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Bicester
✨Tip Number 1
Get to know the brand inside out! Dive into Golden Goose's heritage and values so you can chat confidently about what makes them unique. This will help you connect with customers and show them you're genuinely passionate about the products.
✨Tip Number 2
Practice your sales techniques! Role-play with a friend or in front of a mirror to refine your upselling and cross-selling skills. The more comfortable you are, the better you'll be at helping customers find their perfect look.
✨Tip Number 3
Show off your personality! When engaging with customers, let your true self shine through. Building genuine relationships is key, and people love to feel like they're part of the 'Golden Family'.
✨Tip Number 4
Don't forget to leverage digital tools! Familiarise yourself with the Golden App and other tech resources that can enhance customer engagement. This will not only improve your efficiency but also make the shopping experience smoother for clients.
We think you need these skills to ace Sales Assistant - Bicester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love the idea of helping customers express their unique styles and how you connect with the Golden Goose brand.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with what we're looking for. Highlight any previous luxury retail experience and how you've contributed to customer satisfaction in the past. We love a good story!
Be Authentic:Just like our brand, we value authenticity. Don’t be afraid to show your personality in your application. Share your thoughts on fashion trends or how you engage with customers – we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the Golden family. We can’t wait to hear from you!
How to prepare for a job interview at Golden Goose
✨Know the Brand Inside Out
Before your interview, dive deep into Golden Goose's heritage and values. Understand their unique blend of tradition and innovation, and be ready to discuss how you can embody this in your role as a Sales Assistant.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've previously engaged with customers to create personalised experiences. Highlight your ability to understand their needs and how you can help them express their personality through fashion.
✨Master the Art of Selling
Brush up on your upselling and cross-selling techniques. Be ready to discuss strategies you've used in the past to enhance customer satisfaction and drive sales, demonstrating your understanding of the luxury retail environment.
✨Embrace Digital Tools
Familiarise yourself with the digital tools mentioned in the job description, like the Golden App and Sales Force. Show enthusiasm for using technology to improve customer engagement and streamline store operations during your interview.
