At a Glance
- Tasks: Help customers express their style and create personalised looks.
- Company: Join a luxury brand that values individuality and customer experience.
- Benefits: Flexible part-time hours in a vibrant London location.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience in luxury retail and a flair for customer engagement.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a passionate talent to build our customer experience.
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, exceptional service, and by fostering enduring relationships.
Essential Duties and Responsibilities
- Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
- Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
- Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
Key Requirements
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Minimum 1-3 years of relevant experience in luxury retail.
- Self‐motivation with a positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal and communication skills.
- Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
- Flexibility to adapt to the evolving needs of the business and our customers.
- Strong team player.
Location: London
We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences, and perspectives. Because people are at the heart of everything we do.
Sales Assistant - Part time - London employer: Golden Goose
Golden Goose is an excellent employer that fosters a dynamic and collaborative work culture in the vibrant area of Islington. As a New Business Development Intern, you will benefit from hands-on experience, mentorship from industry professionals, and opportunities for personal and professional growth within a supportive team environment. The company values innovation and encourages interns to contribute their ideas, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part time - London
✨Tip Number 1
Get to know the brand inside out! Research their heritage and values so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your sales techniques! Think of ways to engage customers and recommend products that fit their style. Role-playing with a friend can help you nail those up-selling and cross-selling strategies.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your unique style shine through. They want to see how you can connect with customers and make them feel part of the 'Golden Family'.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team right from the start.
We think you need these skills to ace Sales Assistant - Part time - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating amazing customer experiences and how you can bring that passion to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in luxury retail. We love seeing how your skills align with our mission of crafting personalised looks for clients, so don’t hold back!
Be Authentic:We value individuality, so be yourself in your application! Share your unique story and how it connects to the Golden brand. This is your chance to show us what makes you a great fit for our family.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Golden Goose
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's heritage and values. Understand what makes it unique and how it connects with customers. This knowledge will help you articulate how you can contribute to crafting that 'Golden total look' for clients.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully engaged customers in the past. Think about times when you used up-selling or cross-selling techniques effectively. Be ready to discuss how you can apply these skills to enhance customer satisfaction and meet store objectives.
✨Demonstrate Your Customer Focus
During the interview, highlight your ability to build relationships with customers. Share stories that illustrate how you've made clients feel valued and part of a community. This aligns perfectly with the role's emphasis on fostering enduring relationships.
✨Be Tech-Savvy
Familiarise yourself with digital tools mentioned in the job description, like the Golden App and Sales Force. Being able to discuss how you can leverage these tools to enhance customer engagement will show that you're ready to hit the ground running.
