At a Glance
- Tasks: Help customers express their style and create personalised looks.
- Company: Join a luxury brand that values individuality and customer experience.
- Benefits: Flexible part-time hours in a vibrant London location.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience in luxury retail and a flair for customer engagement.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a passionate talent to build our customer experience.
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, exceptional service, and by fostering enduring relationships.
Essential Duties and Responsibilities
- Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
- Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.
- Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
Key Requirements
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Minimum 1-3 years of relevant experience in luxury retail.
- Self‐motivation with a positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal and communication skills.
- Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
- Flexibility to adapt to the evolving needs of the business and our customers.
- Strong team player.
Location: London
We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences, and perspectives. Because people are at the heart of everything we do.
Sales Assistant - Part time - London employer: Golden Goose
Golden Goose is an excellent employer that fosters a dynamic and collaborative work culture in the vibrant area of Islington. As a New Business Development Intern, you will benefit from hands-on experience, mentorship from industry professionals, and opportunities for personal and professional growth within a supportive team environment. The company values innovation and encourages interns to contribute their ideas, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part time - London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Golden Goose, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant - Part time - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Golden Goose that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Golden Goose will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Golden Goose and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Golden Goose
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Golden Goose, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Golden Goose!
