At a Glance
- Tasks: Lead the team to create unforgettable customer experiences and drive sales.
- Company: Join Golden Goose, a brand that celebrates authenticity and innovation.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and customer satisfaction.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Retail experience, strong communication skills, and a passion for teamwork.
The predicted salary is between 24750 - 30250 £ per year.
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
We are looking for a passionate talent to build our customer experience. The position will report directly to the Store Manager.
MISSION
The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.
Essential duties and responsibilities
- Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s.
- Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard.
- Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies.
- Support the team in providing customer insight about pricing and timing of all store services available.
- Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening to customer feedback, and building personalized customer experiences.
- Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions.
- Ensure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling.
- Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology.
- Ensure that the team proactively manage clienteling activities in coordination with CRM department.
- Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales.
- Is always prepared on training manual on all GG collections and categories and is able to train the team.
- Support and inspire the new staff throughout the onboarding experience.
- Assist the Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standards.
- Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
Key requirements
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Sales background: previous experience preferably in retail sector in similar role.
- Strong communication skills, with the ability to listen actively and engage thoughtfully.
- A problem solver who can identify issues, evaluate solutions, and make informed decisions.
- A team player who values collaboration and can work towards common goals.
- Effective time management, prioritizing tasks efficiently.
Location: London
Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy.
Should you need any further information, please feel free to get in touch at privacy@goldengoose.com.
We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
Floor Manager - London employer: Golden Goose
Golden Goose is an excellent employer that fosters a dynamic and collaborative work culture in the vibrant area of Islington. As a New Business Development Intern, you will benefit from hands-on experience, mentorship from industry professionals, and opportunities for personal and professional growth within a supportive team environment. The company values innovation and encourages interns to contribute their ideas, making it a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Golden Goose, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Golden Goose!
We think you need these skills to ace Floor Manager - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Golden Goose, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Golden Goose and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Golden Goose that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Golden Goose
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
