At a Glance
- Tasks: Craft unique pieces and provide personalised tailoring services to enhance customer experience.
- Company: Join Golden Goose, a brand that merges tradition with innovation in fashion.
- Benefits: Be part of a diverse team and enjoy a creative work environment.
- Other info: Embrace your individuality while working in a vibrant London store.
- Why this job: Make a real impact by extending the life of fashion items and building lasting customer relationships.
- Qualifications: Experience in tailoring or customer service is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
We are looking for a passionate talent to build our customer experience.
MISSIONThe Tailor is responsible for extending the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor engages, inspires, anticipates and responds to customer needs and wishes, building long-lasting customer relationships, and ensuring a high level of customised experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Offering personalised tailoring services to craft distinctive pieces that not only meet the customer's desires but also contribute to extending the lifespan of each product and related memories.
- Delivering a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, adding pins and brooches.
- Developing a showcase catalog featuring unique embroidery designs and examples of customised products, inviting customers to explore the possibilities of personal expression through fashion.
- Providing expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.
- Collaborating with the team in sales, pre-and-after-sales activities (including stock activities and customer fidelisation) and, in general, in all activities relating to the store.
- Ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling.
- Passionately conveying the brand’s vision and heritage to clients, representing its values authentically, infusing GG brand identity to co-create GG items consistently and respectfully.
- Maintaining the tailoring area in pristine condition, adhering to our visual merchandising standards.
- Assisting with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilising IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
- Fluency in English. Additional language knowledge will be considered a plus, reflecting our commitment to a diverse and inclusive workforce.
- Previous experience as a Tailor, preferably in the retail/customer service sector is considered a plus.
- Problem-solving and effective time management skills.
- Effective communication and negotiation skills.
- Proven strong team-building abilities.
Location: London
We are an equal opportunity employer and passionately believe that our strength lies in people's uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
Cobbler - London employer: Golden Goose
Golden Goose is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London, where creativity and craftsmanship thrive. Employees benefit from opportunities for personal and professional growth, engaging in meaningful work that extends the life of unique fashion pieces while building lasting customer relationships. With a commitment to sustainability and a passion for individuality, Golden Goose empowers its team to express their creativity and contribute to a brand that values authenticity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Cobbler - London
✨Tip Number 1
Get to know the brand inside out! Research Golden Goose's history, values, and products. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Golden Goose. You never know who might give you the inside scoop!
✨Tip Number 3
Showcase your skills! If you’ve got tailoring experience, bring along a portfolio of your work to the interview. This will not only demonstrate your expertise but also your commitment to quality and craftsmanship.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Golden Goose family.
We think you need these skills to ace Cobbler - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for tailoring and customer service shine through. We want to see how much you care about extending the life of our products and creating unique experiences for our customers.
Be Specific About Your Skills:Make sure to highlight your specific tailoring skills and any relevant experience you've had in retail or customer service. We love seeing examples of how you've engaged with customers and made their experience memorable.
Tailor Your Application:Just like you would tailor a piece of clothing, tailor your application to fit the role. Use keywords from the job description and show us how your background aligns with what we're looking for at Golden Goose.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures that it gets into the right hands quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Golden Goose
✨Know Your Craft
Make sure you brush up on your tailoring skills before the interview. Be ready to discuss specific techniques you've mastered, like hand embroidery or alterations. Showing your passion for craftsmanship will resonate well with the brand's focus on authenticity.
✨Understand the Brand
Familiarise yourself with Golden Goose's vision and heritage. They value individuality and sustainability, so be prepared to share how your personal style aligns with their ethos. This will help you connect with the interviewers and demonstrate your commitment to their mission.
✨Engage with Customer Experience
Since the role involves building long-lasting customer relationships, think of examples where you've gone above and beyond for customers in the past. Highlight your problem-solving skills and how you can create a tailored experience that reflects the customer's desires.
✨Showcase Your Creativity
Prepare to discuss any unique projects or custom pieces you've created. Bring along a portfolio if possible, showcasing your best work. This not only demonstrates your skills but also your ability to inspire customers through personal expression in fashion.
