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- Tasks: Help customers express their style and create dream looks with Golden Goose.
- Company: Join a luxury brand that values authenticity and creativity.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Experience in luxury retail and a flair for customer engagement.
- Other info: Embrace diversity and be part of a unique team at Selfridges, London.
The predicted salary is between 24000 - 36000 £ per year.
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one‑of‑a‑kind creations.
We are looking for a passionate talent to build our customer experience.
The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, exceptional service and by fostering enduring relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store’s business objectives, customer satisfaction, and overall store success.
- Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up‑selling and cross‑selling strategies.
- Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
- Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand’s image and standards.
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
- Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
- Minimum 1-3 years of relevant experience in luxury retail.
- Self‑motivation with positive attitude and professional selling techniques.
- Good customer focus with strong presentation, interpersonal and communication skills.
- Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
- Flexibility to adapt to the evolving needs of the business and our customers.
- Strong team player.
Location: London Selfridges. We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
Sales Assistant - Selfridges - London employer: Golden Goose Group
Contact Detail:
Golden Goose Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Selfridges - London
✨Tip Number 1
Get to know the brand inside out! Dive into Golden Goose's heritage and values so you can chat confidently about what makes them unique. This will help you connect with customers and show them you're genuinely passionate about the brand.
✨Tip Number 2
Practice your sales techniques! Role-play with friends or family to refine your upselling and cross-selling skills. The more comfortable you are, the better you'll be at helping customers find their perfect look.
✨Tip Number 3
Show off your personality! When you’re engaging with customers, let your true self shine through. Building genuine relationships is key to making clients feel like part of the Golden Family.
✨Tip Number 4
Don’t forget to leverage digital tools! Familiarise yourself with the Golden App and other tech that can enhance customer engagement. This will not only impress your potential employers but also help you stand out in a competitive retail environment.
We think you need these skills to ace Sales Assistant - Selfridges - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the Golden Goose brand and how you can contribute to our customer experience.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key requirements mentioned in the job description. Highlight your relevant experience in luxury retail and how it aligns with our mission at Golden Goose.
Be Authentic: Just like our brand, we value authenticity. Don’t be afraid to express your personality in your application. Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Selfridges!
How to prepare for a job interview at Golden Goose Group
✨Know the Brand Inside Out
Before your interview, dive deep into Golden Goose's heritage and values. Understand their unique blend of tradition and innovation, and be ready to discuss how you can embody this in your role as a Sales Assistant.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully built relationships with customers in the past. Highlight your ability to create personalised experiences and how you’ve used upselling and cross-selling strategies to enhance customer satisfaction.
✨Demonstrate Your Fashion Knowledge
Stay updated on current fashion trends and how they relate to luxury retail. Be prepared to discuss how you can help clients express their personalities through their style choices, showcasing your understanding of the market.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experience working in a team and how you adapt to changing business needs. Share specific instances where you’ve collaborated with colleagues to achieve store objectives or improve customer service.
