Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer engagement and retention through creative, data-driven campaigns.
- Company: Join a fast-growing luxury fashion brand making waves in eCommerce.
- Benefits: Enjoy a competitive salary, bonus, 23 days holiday, and product discounts.
- Why this job: Shape CRM strategy and enhance customer journeys while working with a dynamic team.
- Qualifications: 2+ years in CRM or email marketing; knowledge of tools like Klaviyo is a plus.
- Other info: Opportunity to make a real impact on customer loyalty and brand growth.
The predicted salary is between 28000 - 40000 £ per year.
A fast-growing luxury fashion brand is looking for a CRM Manager to take the lead on customer engagement, retention and lifecycle marketing. This is a fantastic opportunity to shape CRM strategy, create impactful campaigns and enhance the customer journey across multiple digital channels.
Working closely with the eCommerce and marketing teams, you’ll be responsible for developing personalised, data-driven campaigns across email, SMS and app notifications. This is a role for someone who loves combining creativity with data and enjoys optimising campaigns to enhance customer loyalty, maximise customer lifetime value and drive revenue growth.
Key Responsibilities include:
- Planning and delivering CRM campaigns across email, SMS and app push notifications, ensuring messaging is engaging and aligned with the brand.
- Developing automated workflows, including welcome sequences, abandoned cart recovery and post-purchase engagement, to enhance the customer experience.
- Analysing customer data and purchasing behaviour to create targeted segmentation strategies that increase engagement and retention.
- Running A/B testing on subject lines, content and timing to optimise performance and improve open rates, click-throughs and conversions.
- Working closely with design and content teams to create visually appealing, on-brand marketing materials.
- Staying up to date with industry trends and emerging technologies to introduce new strategies that keep campaigns fresh and innovative.
What you’ll need to be successful:
- A minimum of 2 years’ experience in CRM, email marketing, or lifecycle marketing within fashion, retail or consumer brands.
- Knowledge of CRM platforms such as Klaviyo, SMS Bump, PushOwl or similar tools.
- Strong analytical skills with the ability to interpret customer insights and turn them into actionable marketing strategies.
- A solid understanding of audience segmentation, automation and personalisation.
- Basic knowledge of HTML and CSS for email formatting is beneficial.
- Familiarity with Shopify, WooCommerce, or other eCommerce platforms.
- A creative mindset and a keen eye for brand consistency and customer experience.
What’s on offer?
- £35,000 - £40,000 + bonus
- 23 days holiday + additional benefits including product discounts and team socials.
This is an exciting opportunity to take ownership of CRM within a fast-growing brand and have a real impact on customer retention and engagement. If you have a passion for customer experience and data-driven marketing, we’d love to hear from you!
Customer Relationship Management Manager employer: Golden Fox Recruitment
Contact Detail:
Golden Fox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Manager
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, like Klaviyo and SMS Bump. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive marketing decisions in previous roles. Be ready to discuss specific campaigns where your insights led to improved customer engagement or retention.
✨Tip Number 3
Stay updated on the latest trends in eCommerce and CRM strategies. Being able to discuss recent innovations or successful campaigns from other brands can demonstrate your passion and knowledge in the field.
✨Tip Number 4
Prepare to discuss your creative process for developing engaging campaigns. Think about how you can combine creativity with data-driven insights to enhance customer experiences, as this is a key aspect of the role.
We think you need these skills to ace Customer Relationship Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM, email marketing, and lifecycle marketing. Use specific examples from your past roles that demonstrate your ability to create engaging campaigns and analyse customer data.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and data-driven marketing. Mention how your skills align with the responsibilities outlined in the job description, such as developing automated workflows and running A/B tests.
Showcase Analytical Skills: Provide examples of how you've used data to inform your marketing strategies. Discuss any tools or platforms you’ve worked with, like Klaviyo or Shopify, and how they contributed to successful campaigns.
Highlight Creativity: Since the role requires a creative mindset, include examples of visually appealing marketing materials you've created or collaborated on. Emphasise your ability to combine creativity with data to enhance customer engagement.
How to prepare for a job interview at Golden Fox Recruitment
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive your previous CRM campaigns. Highlight specific examples where your analysis led to improved customer engagement or retention.
✨Demonstrate Creativity in Campaigns
Think of innovative campaign ideas that align with the brand's identity. Share past experiences where your creative strategies made a significant impact on customer loyalty or revenue growth.
✨Familiarise Yourself with Relevant Tools
Make sure you know the CRM platforms mentioned in the job description, like Klaviyo or SMS Bump. If you have experience with similar tools, be ready to explain how you used them effectively.
✨Prepare for A/B Testing Discussions
Since A/B testing is crucial for optimising campaigns, be ready to discuss your approach to testing different elements. Share examples of what you tested, the results, and how it influenced your strategy.
