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- Tasks: Provide empathetic support to customers via calls and emails.
- Company: A growing customer service company based in Scotland.
- Benefits: Hybrid working, training, and a supportive team environment.
- Why this job: Make a difference by helping customers with care and understanding.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative office culture with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A growing customer service company in Scotland is seeking a dedicated Customer Support Advisor. The role involves responding to customer inquiries via calls and emails with empathy and care. You will be trained in products and processes to better address customer needs. The company offers hybrid working with in-office collaboration at least twice a week. Candidates should have strong communication skills and a passion for delivering exceptional service.
Empathetic Customer Support Advisor (Hybrid, Glasgow) employer: Golden Charter Ltd
Contact Detail:
Golden Charter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Customer Support Advisor (Hybrid, Glasgow)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they treat customers will help you show that you’re a great fit for the empathetic Customer Support Advisor role.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when responding to inquiries during the interview.
✨Tip Number 3
Show your passion for exceptional service by sharing personal experiences where you went above and beyond for a customer. This will demonstrate your commitment to empathy and care in customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Empathetic Customer Support Advisor (Hybrid, Glasgow)
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers. Use examples that showcase your empathetic approach to problem-solving and how you’ve made a difference in someone’s day.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to customise your CV and cover letter for this role. Mention specific skills or experiences that align with the job description, especially around communication and customer service.
Be Clear and Concise: We love a good story, but keep it relevant! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your key achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Golden Charter Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Empathy
As an Empathetic Customer Support Advisor, it’s crucial to demonstrate your ability to connect with customers. Prepare examples from your past experiences where you successfully handled difficult situations with empathy and care. This will highlight your suitability for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your ability to understand customer needs, which is key for this position.
✨Prepare for Hybrid Work Questions
Since the role involves hybrid working, be ready to discuss how you manage your time and stay productive when working remotely. Share any strategies you have for maintaining communication and collaboration with colleagues, as this will demonstrate your adaptability and commitment to teamwork.
