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For Companies At a Glance
- Tasks: Provide exceptional customer support via calls and emails, showing empathy and care.
- Company: Join a growing company focused on transforming customer service in the funeral industry.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Why this job: Make a real difference by helping people during important moments in their lives.
- Qualifications: Passion for helping others, strong communication skills, and a customer-first mindset.
- Other info: Enjoy a collaborative team culture with opportunities for personal growth.
The predicted salary is between 21600 - 28800 £ per year.
Are you passionate about delivering exceptional customer service? We’re looking for a dedicated Customer Support Advisor to join us as we embark on an exciting growth and transformation journey. While we offer hybrid working, we get together in our Glasgow office at least twice per week for team collaboration and to stay connected. This role also involves a 2 week training period where you'll be required to be in the office.
What You’ll Be Doing
- As a Customer Support Advisor, you'll respond to calls and emails from customers and our funeral director partners, providing empathetic support and showing you care about their needs.
- From day one, we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What We’re Looking For
- A passion for helping people and delivering outstanding service
- Strong empathy and communication skills
- A commitment to putting the customer first
If you’re excited about contributing to our growth and becoming part of a collaborative team, apply now!
Customer Service Advisor (£24,000) in Glasgow employer: Golden Charter Ltd
Contact Detail:
Golden Charter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (£24,000) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping people and delivering outstanding service shine through. It’s all about making that personal connection!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in being part of our journey.
We think you need these skills to ace Customer Service Advisor (£24,000) in Glasgow
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for customer service in your application. We want to see that you genuinely care about helping people and delivering outstanding support.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match what we’re looking for in a Customer Support Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to review your application and see if you’re the right fit for our team!
How to prepare for a job interview at Golden Charter Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you genuinely care about delivering exceptional service.
✨Prepare for Empathy Questions
Expect questions that assess your empathy and communication skills. Think of scenarios where you had to handle difficult situations with customers. Practising your responses will help you articulate your thoughts clearly and show that you can connect with customers on a personal level.
✨Familiarise Yourself with the Company
Do some research on the company and its products before the interview. Understanding their values and mission will allow you to align your answers with what they’re looking for, showing that you’re not just interested in any job, but specifically in being part of their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the training process or how the team collaborates in the Glasgow office. Asking questions shows your interest in the role and helps you gauge if it’s the right fit for you.
