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- Tasks: Be the first point of contact for customers, providing outstanding service via phone and email.
- Company: Golden Charter has supported families for over 30 years, working with 2,900 funeral directors across the UK.
- Benefits: Enjoy hybrid working, flexible benefits, health cash plan, and on-site perks like massages.
- Why this job: Join a purpose-driven company where you can grow, make a difference, and thrive in a supportive culture.
- Qualifications: We're looking for compassionate individuals with excellent communication skills and a passion for customer service.
- Other info: At least one in-office day per month for team collaboration is required.
The predicted salary is between 24000 - 33600 £ per year.
£24,000 + excellent benefits
Hybrid – Glasgow City Centre (Office-based whilst training)
Love helping people and solving problems? Looking for a role where you can truly make a difference? If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!
At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.
We’re looking for a compassionate and customer-focused Customer Support Advisor to join our team in Glasgow.
What you’ll be doing:
- You’ll be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.
- Your responsibilities will include:
- Responding to customer and partner enquiries with empathy, clarity, and professionalism
- Updating funeral plan details and processing changes
- Supporting the finance team with admin tasks and document preparation
What we’re looking for:
- We’re after someone who loves helping others and has a genuine passion for delivering a great customer experience
- Has excellent communication and relationship-building skills
- Works well independently and as part of a team
- Is detail-oriented, organised, and able to manage their own workload
- Can stay calm under pressure and meet deadlines with confidence
Why join us?
- We believe in creating a supportive, collaborative workplace where our people can thrive.
- Here’s what you can expect:
- A hybrid working model with flexibility—and at least one in-office day per month for team collaboration
- A flexible benefits allowance and health cash plan
- On-site perks like massages (yes, really!)
- A chance to be part of a purpose-driven company that genuinely cares
If you’re looking for a role where you can grow, make a difference, and be part of a great team—apply today!
Customer Support Advisor (, , United Kingdom) employer: Golden Charter Ltd
Contact Detail:
Golden Charter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the funeral industry and the services provided by Golden Charter. Understanding the emotional context of the role will help you connect better with customers and demonstrate your genuine passion for helping others during their time of need.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the types of calls you might receive, allowing you to respond with empathy and professionalism.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences where you successfully managed multiple tasks or resolved conflicts. This will highlight your organisational skills and calmness in challenging situations.
✨Tip Number 4
Network with current or former employees of Golden Charter on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Support Advisor (, , United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to delivering exceptional customer service. Use specific examples from your past experiences to demonstrate your skills in communication and problem-solving.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer support or worked in a fast-paced environment. Include details about how you managed customer enquiries and contributed to team success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Golden Charter Ltd
✨Show Your Empathy
As a Customer Support Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your ability to connect with clients and provide the compassionate support they need.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to build relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your approach to problem-solving and how you remain calm under pressure, as this will reflect your capability to thrive in a fast-paced environment.
✨Research the Company
Familiarise yourself with Golden Charter's mission and values. Understanding their commitment to supporting families will help you align your answers with their goals, showing that you're genuinely interested in being part of their purpose-driven team.
