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- Tasks: Be the first point of contact for customers, providing outstanding service via phone and email.
- Company: Golden Charter has supported families for over 30 years, working with 2,900 funeral directors across the UK.
- Benefits: Enjoy hybrid working, flexible benefits, health cash plan, and on-site perks like massages.
- Why this job: Join a supportive team where you can grow, make a difference, and truly help others.
- Qualifications: Passion for customer service, excellent communication skills, detail-oriented, and able to work under pressure.
- Other info: At least one in-office day per month for team collaboration.
The predicted salary is between 19200 - 33600 £ per year.
Love helping people and solving problems? Looking for a role where you can truly make a difference? If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!
At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.
We’re looking for a compassionate and customer-focused Customer Support Advisor to join our team in Glasgow.
What you'll be doing:
- You'll be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.
- Your responsibilities will include:
- Responding to customer and partner enquiries with empathy, clarity, and professionalism
- Updating funeral plan details and processing changes
- Supporting the finance team with admin tasks and document preparation
What we’re looking for:
- Loves helping others and has a genuine passion for delivering a great customer experience
- Has excellent communication and relationship-building skills
- Works well independently and as part of a team
- Is detail-oriented, organised, and able to manage their own workload
- Can stay calm under pressure and meet deadlines with confidence
Why join us?
We believe in creating a supportive, collaborative workplace where our people can thrive. Here’s what you can expect:
- A hybrid working model with flexibility—and at least one in-office day per month for team collaboration
- A flexible benefits allowance and health cash plan
- On-site perks like massages (yes, really!)
- A chance to be part of a purpose-driven company that genuinely cares
If you’re looking for a role where you can grow, make a difference, and be part of a great team—apply today!
Customer Support Advisor employer: Golden Charter Ltd
Contact Detail:
Golden Charter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the funeral industry and the specific services offered by Golden Charter. Understanding their mission and values will help you connect with the team during your interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or provided exceptional support, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice active listening techniques. During the interview, show that you can empathise with customers by summarising their concerns and responding thoughtfully. This will demonstrate your communication skills and your commitment to providing outstanding service.
✨Tip Number 4
Research common challenges faced in customer support roles, especially in sensitive industries like funerals. Being prepared to discuss how you would handle difficult situations can set you apart and show your readiness for the role.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to delivering exceptional customer service. Use specific examples from your past experiences to demonstrate your skills in communication and problem-solving.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer support or worked in a fast-paced environment. Include details about how you managed customer enquiries and contributed to team success.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Golden Charter Ltd
✨Show Your Empathy
As a Customer Support Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your ability to connect with clients and provide the compassionate support they need.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to build relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your approach to problem-solving and how you stay calm under pressure, as these traits are crucial for thriving in a fast-paced environment.
✨Research the Company
Familiarise yourself with Golden Charter's mission and values. Understanding their commitment to supporting families and funeral directors will help you align your answers with their goals, showing that you're genuinely interested in being part of their team.
