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- Tasks: Provide exceptional customer service via phone and email, updating funeral plan details.
- Company: Golden Charter has supported families for over 30 years, working with 2,900 independent funeral directors across the UK.
- Benefits: Enjoy a hybrid working model, flexible benefits allowance, and a health cash plan.
- Why this job: Join a compassionate team making a real difference in people's lives while developing your skills.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Office-based training in Glasgow City Centre with at least one in-office day per month.
The predicted salary is between 19200 - 28800 £ per year.
Customer Support Advisor - £24,000 + excellent benefits
Hybrid – Glasgow City Centre (Office-based whilst training)
If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!
At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.
We’re looking for a compassionate and customer-focused Customer Support Advisor to join our team in Glasgow.
- You will be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.
- Updating funeral plan details and processing changes.
- Supporting the finance team with admin tasks and document preparation.
- Loves helping others and has a genuine passion for delivering a great customer experience.
- Has excellent communication and relationship-building skills.
- A hybrid working model with flexibility—and at least one in-office day per month for team collaboration.
- A flexible benefits allowance and health cash plan.
Customer Service Advisor - Advisor Services employer: Golden Charter Ltd
Contact Detail:
Golden Charter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Advisor Services
✨Tip Number 1
Familiarise yourself with the funeral industry and the services offered by Golden Charter. Understanding the emotional aspects of the role will help you connect better with customers and demonstrate your compassion during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident in addressing customer concerns effectively.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of Golden Charter on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor - Advisor Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role. Use keywords from the job description, such as 'compassionate', 'customer-focused', and 'excellent communication skills'.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and solving problems. Share specific examples of how you've delivered exceptional customer service in the past, and explain why you want to work for Golden Charter.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that demonstrate your ability to handle customer inquiries and support teams effectively. Mention any experience with administrative tasks or finance support if applicable.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Golden Charter Ltd
✨Show Your Compassion
As a Customer Support Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in sensitive situations. This will demonstrate your ability to connect with clients and provide the support they need.
✨Highlight Your Problem-Solving Skills
In a fast-paced environment, being able to think on your feet is crucial. Prepare to discuss specific instances where you've successfully resolved customer issues or improved processes. This will show that you can handle challenges effectively.
✨Communicate Clearly
Excellent communication is essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your relationship-building skills.
✨Understand the Company’s Values
Familiarise yourself with Golden Charter's mission and values. Being able to align your personal values with those of the company will not only impress the interviewers but also show your genuine interest in the role and the organisation.
