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- Tasks: Provide exceptional customer service via phone and email, updating funeral plan details.
- Company: Golden Charter has supported families for over 30 years, working with 2,900 independent funeral directors across the UK.
- Benefits: Enjoy a hybrid working model, flexible benefits allowance, and a health cash plan.
- Why this job: Join a compassionate team making a real difference in people's lives while developing your skills.
- Qualifications: Excellent communication skills and a genuine passion for helping others are essential.
- Other info: Office-based training required, with at least one in-office day per month for team collaboration.
The predicted salary is between 19200 - 28800 £ per year.
Customer Support Advisor - £24,000 + excellent benefits
Hybrid – Glasgow City Centre (Office-based whilst training)
If you’re someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we’d love to hear from you!
At Golden Charter, we’ve been helping people plan ahead for over 30 years. We’re proud to work with more than 2,900 independent funeral directors across the UK, supporting families when they need it most.
We’re looking for a compassionate and customer-focused Customer Support Advisor to join our team in Glasgow.
- You will be the first point of contact for our customers, funeral directors, and internal teams—providing outstanding service via phone and email.
- Updating funeral plan details and processing changes.
- Supporting the finance team with admin tasks and document preparation.
- Loves helping others and has a genuine passion for delivering a great customer experience.
- Has excellent communication and relationship-building skills.
- A hybrid working model with flexibility—and at least one in-office day per month for team collaboration.
- A flexible benefits allowance and health cash plan.
Customer Service Advisor - Advisor Service employer: Golden Charter Ltd
Contact Detail:
Golden Charter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Advisor Service
✨Tip Number 1
Familiarise yourself with the funeral industry and the services offered by Golden Charter. Understanding the emotional aspects of the role will help you connect better with customers and demonstrate your genuine passion for helping others during difficult times.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle customer inquiries or complaints, as this will prepare you for the fast-paced environment and show that you can deliver exceptional service under pressure.
✨Tip Number 3
Network with current or former employees of Golden Charter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving abilities and customer service skills. Being able to articulate these examples clearly will help you stand out as a compassionate and capable candidate.
We think you need these skills to ace Customer Service Advisor - Advisor Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you solved problems or supported customers, as this aligns with the job's focus on delivering exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to thrive in fast-paced environments. Mention specific examples of how you've provided outstanding customer service in previous roles.
Highlight Communication Skills: In your application, emphasise your excellent communication and relationship-building skills. Provide examples of how you've effectively communicated with customers or colleagues to resolve issues or improve service.
Show Enthusiasm for the Role: Convey your genuine interest in the Customer Support Advisor position at Golden Charter. Explain why you want to work for them specifically and how you can contribute to their mission of supporting families during difficult times.
How to prepare for a job interview at Golden Charter Ltd
✨Show Your Compassion
As a Customer Support Advisor, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your genuine passion for delivering great customer experiences.
✨Highlight Communication Skills
Excellent communication is crucial for this role. During the interview, focus on your ability to convey information clearly and build relationships. You might want to prepare a few anecdotes that showcase your strong verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Since the job involves solving problems for customers, be ready to discuss specific instances where you've successfully resolved issues. Think about the steps you took and the outcome, as this will illustrate your capability to thrive in a fast-paced environment.
✨Understand the Company’s Values
Familiarise yourself with Golden Charter's mission and values. Showing that you understand their commitment to supporting families during difficult times will help you connect with the interviewers and demonstrate your alignment with their goals.
