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For Companies At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and ensure exceptional client experiences.
- Company: Join Ten Health & Fitness, a leader in integrated wellness and Pilates.
- Benefits: Enjoy a full-time role with flexible shifts and opportunities for professional growth.
- Why this job: Be a community-builder while driving business success in a vibrant studio environment.
- Qualifications: Experience in management, strong leadership skills, and a passion for wellness are essential.
- Other info: Full training provided on Ten’s Circle of Care and operational standards.
The predicted salary is between 42000 - 84000 £ per year.
Summary
- Job Title: Studio General Manager
- Service Area: Operations
- Reports to: Group Operations Manager
- Direct Reports: Directly Employed and Freelance colleagues, including Client Advisors, Trainers, Physiotherapists and Therapists.
- Key Relationships: Group Operations Manager, Operations Director, Schedule Coordinator, Physiotherapy Area Manager, HR and Recruitment Officer, Marketing
- Base Location: Ten Health & Fitness Notting Hill Gate
- Flexibility: 100% Studio Based and with some shifts on desk
- Working Pattern: Full Time, Fortnightly Rota working one weekend day every two weeks (E.g. Week 1: Mon-Fri / Week 2: Tues-Sat or Sun-Thurs)
Purpose: To lead an inclusive, safe, and client-focused team. To lead and manage the Studio, ensuring the highest standards of client engagement, operational compliance, effective team management and leadership, and revenue growth. The role involves overseeing the studio P&L, daily operations schedule oversight, managing staff, studio sales client management, and developing plans to enhance the studio's services and client base.
Your primary duties and responsibilities:
- Client First: Ensure that all clients receive exceptional service from the moment they enter the studio. Address client feedback and complaints promptly and professionally.
- Client Engagement: Develop and implement strategies to engage clients, such as loyalty programmes, special events, and personalised communication.
- Client Feedback: Regularly gather and analyse client feedback to improve and adapt the services provided by your studio team.
- Client Retention: Monitor client satisfaction and retention rates, and implement local initiatives to improve client loyalty.
- Studio Awareness: Work with Ten’s Marketing Team to develop marketing plans which attract and retain clients.
- Operational Excellence: Oversee the day-to-day operations of the studio, including class scheduling, equipment maintenance, and cleanliness.
- Safety and Regulatory Compliance: Ensure the studio complies with all relevant Health & Safety regulations and industry standards.
- Recruitment: Oversee the hiring process for your studio, ensuring that all new hires meet Ten’s brand and your studio's individual needs and standards.
- Team Leadership: Schedule and lead regular team meetings to ensure alignment on studio goals and operations.
- Financial and Business Performance: Take accountability for delivering revenue budgets across individual services and for the studio as a whole.
Person Specification:
- Proven experience in a managerial role within hospitality, retail, the fitness or wellness industry.
- Strong leadership and interpersonal skills.
- Strong financial management proficiency.
- Excellent planning and organisational skills.
- Excellent customer service skills.
- Proactive communications skills.
Essential knowledge:
- An awareness of Dynamic Reformer Pilates, Personal Training, Physiotherapy, Massage Therapy, and Clinical Exercise.
- Appreciation and understanding of Health & Fitness client needs.
- Awareness of management practices, operational leadership, Health & Safety regulations.
Desirable experience and knowledge:
- Experience in Dynamic Reformer Pilates, Physiotherapy, or a related field with transferrable management skills.
Studio General Manager (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio General Manager (Basé à London)
✨Tip Number 1
Familiarise yourself with the principles of Dynamic Reformer Pilates and integrated wellness. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and the brand.
✨Tip Number 2
Network with professionals in the fitness and wellness industry, especially those who have experience in managerial roles. Attend local events or workshops to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Research Ten Health & Fitness and their community initiatives. Being knowledgeable about their values and current marketing strategies can give you an edge in discussions during the interview process.
✨Tip Number 4
Prepare to discuss your previous experiences in managing teams and driving revenue growth. Use specific examples that highlight your leadership skills and ability to enhance client engagement, as these are crucial for the Studio General Manager role.
We think you need these skills to ace Studio General Manager (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managerial roles, particularly within the fitness or wellness industry. Emphasise your leadership skills and any achievements in revenue growth or client engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for integrated wellness and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved client satisfaction in previous positions.
Highlight Relevant Skills: In your application, clearly outline your financial management proficiency, customer service skills, and ability to lead diverse teams. Use bullet points for clarity and ensure you relate these skills back to the job description.
Showcase Your Knowledge: Demonstrate your understanding of Dynamic Reformer Pilates and the wellness industry in your application. Mention any relevant qualifications or experiences that align with the company's values and operational standards.
How to prepare for a job interview at Golden Bees
✨Showcase Your Leadership Skills
As a Studio General Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to motivate and inspire others.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with P&L management, revenue growth, and cost control. Use specific examples to illustrate how you've achieved financial targets in previous roles.
✨Emphasise Client Engagement Strategies
Client satisfaction is key in this position. Prepare to discuss strategies you've implemented to enhance client engagement and retention. Share any successful initiatives or programmes you've developed that fostered a sense of community among clients.
✨Understand the Industry Standards
Familiarise yourself with the latest trends in the fitness and wellness industry, particularly around Dynamic Reformer Pilates and client care. Being knowledgeable about current practices will show your commitment to the role and help you stand out as a candidate.
