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- Tasks: Join our Architecture team to define and deliver tech roadmaps for customer-focused projects.
- Company: Hawksworth is a global leader in financial services, driving customer-centric transformation.
- Benefits: Enjoy a competitive salary, car allowance, hybrid working, and up to 20% pension contributions.
- Why this job: Shape the future of customer services while collaborating with innovative engineering teams.
- Qualifications: Degree-level education or equivalent IT experience; expertise in Salesforce and customer service technologies required.
- Other info: Flexible location options: London, Potters Bar, or Bristol.
The predicted salary is between 56000 - 84000 £ per year.
Hawksworth are now recruiting for a Solutions Architect on a Permanent basis. This new post is to join an Architecture team and collaborate closely with their Customer-focused Engineering teams.
Depending on your level of experience & suitable skills, salary range is £70k - £110k base salary + Car Allowance + Bonus + Up to 20% pension (with 6% employee contribution). There is a great package with this that includes a very good pension, up to 18% bonus, hybrid working which is 1-2 days a week in the office. The location can be London, Potters Bar or Bristol.
The job: We are looking for a Solution Architect to join an Architecture team and collaborate closely with the Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is for customer modernization projects.
The ideal candidate will have a recognized background in agile, product-centric technology development and digitally focused solution architecture, with experience in customer-centric functions and a strong understanding of the associated capabilities and applications.
Reporting to the Customer Domain Principal Architect, contributing to the architecture practice and supporting the organisation’s customer-focused transformation goals, we are seeking a customer-focused, solutions-driven architect with a proven ability to lead and drive change. You will help them shape the future of their customer services and distribution teams.
Required experience & skills:
- Qualification: Educated to degree level or equivalent experience in I.T. TOGAF or BCS Certification (Desirable)
- Solution architecture experience, ideally within a leading financial services organisation.
- Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud.
- Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems.
- Outstanding communication skills is essential. The ability to communicate with technical and non-technical people at all levels.
If you have the experience and skills above and would like to join a global market leader in its field then please apply now!
Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (w... (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (w... (Basé à London)
✨Tip Number 1
Familiarise yourself with the latest trends in customer-centric technology and solution architecture. Being well-versed in tools like Salesforce and Genesys Cloud will give you an edge, as these are key components of the role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience in agile and product-centric environments. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous projects that involved customer modernization. Highlight your role in defining technology roadmaps and how you successfully implemented solutions, as this will resonate with the hiring team.
✨Tip Number 4
Showcase your communication skills during any interactions. The ability to convey complex technical concepts to non-technical stakeholders is crucial, so practice articulating your thoughts clearly and confidently.
We think you need these skills to ace Solution Architect - Customer Domian - £80k- £110k +Car Allowance + Bonus + Up to 20% pension (w... (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in solution architecture, particularly within customer-centric roles. Emphasise your expertise with Salesforce and any financial services technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific projects or experiences that demonstrate your ability to lead change and drive customer-focused solutions.
Highlight Communication Skills: Since outstanding communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively with both technical and non-technical stakeholders.
Showcase Relevant Certifications: If you have TOGAF or BCS Certification, make sure to mention it prominently in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Golden Bees
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Solution Architect, especially in customer-focused environments. Familiarise yourself with the technologies mentioned in the job description, such as Salesforce and Genesys Cloud, to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in solution architecture, particularly within financial services. Be ready to provide specific examples of how you've successfully implemented technology roadmaps and driven change in customer-centric projects.
✨Communicate Effectively
Outstanding communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage with both technical and non-technical stakeholders. This will show your ability to bridge the gap between different teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's architecture practice and their customer-focused transformation goals. This not only shows your interest in the role but also helps you assess if the company aligns with your career aspirations.
