Senior Product Manager – Telco categories, Amazon Pay India (Basé à London)

Amazon Pay India's mission is to be India's most convenient, rewarding and trusted way to pay. Customers on Amazon can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, etc.

You will be leading the product strategy - Recharges. You will be responsible for building products that can boast of best-in-class success rates, fastest time to completion and a comprehensive selection. The work will also include creating the most convenient customer experience be it in terms of enabling reminders or automatic payments or enabling self-service for customer queries. In simple words, you will be responsible for building the ‘most loved product’ across Mobile prepaid recharge and Postpaid bill payments.

As a leader within Amazon Pay, you will be responsible for solving the following:

• Best in class recharge experience in terms of low latencies, high success rates
• Keeping up to speed with Telcos in terms of industry innovation like OTT partnerships and cost/plan, frequent price changes
• Improve retention amongst customers through accurate reminders and automatic payment solutions
• Understanding the customer pain points for online customers and solving them systematically through a robust roadmap

The product manager would be involved in creating the product vision and strategy for enabling best in industry products with an all-encompassing selection, best in class success rates and improving the in-funnel experience once customers land on our pages while being compliant with the industry regulations throughout.

Key job responsibilities:

• Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
• User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
• Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.
• Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.
• Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.
• Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.

A typical day will contain a mixture of all the following:

• A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly.
• Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan.
• Reviewing NPS scores, voice of customers, coming up with new ideas and building product strategy for upcoming months in partnerships with billers and regulators.

BASIC QUALIFICATIONS:

• A minimum of 5+ years of solid product management experience in consumer facing products.
• User focus – ability to keep the customers first at the heart of all technologies we build.
• Prioritization – ability to construct a roadmap, get buy-in from a larger team on the same and direct a team towards the common roadmap in a structured fashion.
• End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc.

PREFERRED QUALIFICATIONS:

• Data oriented approach – a keen eye for numbers and the ability to derive insights and product decisions-based numbers. Ability to handle ambiguous situations where limited information is available. Solid grasp on statistical techniques for experimentation and analysis is an added advantage.
• Stakeholder management – ability to work effectively across both internal and external industry leaders; negotiate complex topics and resolve conflicts.
• Long term vision – Ability to construct a vision based on long term customer and business needs and strong oral/written communication skills to articulate the same in a compelling manner.

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