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For Companies At a Glance
- Tasks: Lead the development of personalised experiences across digital and physical channels.
- Company: Holland & Barrett is a leading health and wellness retailer transforming into a digital-first business.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and personal growth.
- Why this job: Join a mission-driven team focused on making health accessible and enhancing customer experiences.
- Qualifications: 5+ years in product management, preferably in personalisation or digital customer experience.
- Other info: Be part of a team redefining wellness through innovative technology and customer insights.
The predicted salary is between 43200 - 72000 £ per year.
At Holland & Barrett, we're on a mission to make health and wellness accessible to everyone. As a leading health and wellness retailer, we are transforming into a digital-first business to better serve our customers. Technology plays a central role in this transformation, enabling smarter personalization, seamless experiences, and empowering our teams to build deeper customer relationships.
We are seeking a Senior Product Manager - Personalisation to lead the development of connected, highly personalized experiences across our digital and physical channels, including our website, app, and in-store technology. This role involves delivering end-to-end journeys tailored to each customer, supporting our goal to help every customer achieve their unique health and wellness objectives. You will take full ownership of Holland & Barrett's in-house personalisation capabilities, defining strategy, roadmap, and execution across multiple teams. Collaborating with engineering, CRM, marketing, UX research, design, data science, and commercial teams, you will ensure our initiatives deliver measurable value across the customer lifecycle.
What You'll Be Doing
- Lead the personalisation squad to define and deliver a clear product vision, strategy, and roadmap across all customer touchpoints.
- Understand our customers deeply through data and research to inform product development.
- Partner with UX researchers to validate ideas, uncover insights, and optimize customer journeys.
- Collaborate with both technical and non-technical teams to deliver customer-first products.
- Work with cross-functional stakeholders to drive insight-led product development.
- Own delivery across multiple squads, including writing PRDs and managing a Jira backlog.
- Continuously optimize through A/B testing, experimentation, and analytics.
- Track and achieve key success metrics such as engagement, conversion, NPS, and shopping frequency.
The Person
- 5+ years' experience in product management, preferably in personalisation, CRO, or digital customer experience.
- Proven track record of delivering impactful digital products that create value for customers and the business.
- Deep understanding of omnichannel customer journeys and creating seamless experiences.
- Experience managing the full product lifecycle from discovery to launch and iteration.
- Comfortable working with cross-functional teams in an agile environment.
- Data-driven decision-making skills, with experience in experimentation and research.
- Excellent stakeholder management and communication skills.
- Passionate about creating simple, engaging, and personalized customer experiences.
Desirable
- Knowledge of machine learning, recommendation engines, or omnichannel personalization.
- Experience with composable commerce platforms and embedding personalized journeys into them.
Ready to shape the future of personalized wellness at Holland & Barrett? Apply now and join a team dedicated to redefining what it means to live well, every day.
Senior Product Manager - Personalisation (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Personalisation (Basé à London)
✨Tip Number 1
Familiarise yourself with Holland & Barrett's current digital offerings and personalisation strategies. Understanding their existing products and customer journeys will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with professionals in the health and wellness sector, especially those involved in product management and personalisation. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data-driven decision-making in previous roles. Highlighting your experience with A/B testing and analytics will demonstrate your capability to optimise customer experiences effectively.
✨Tip Number 4
Showcase your understanding of omnichannel customer journeys by discussing how you've successfully integrated various touchpoints in past projects. This will illustrate your ability to create seamless experiences across digital and physical channels.
We think you need these skills to ace Senior Product Manager - Personalisation (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly in personalisation and digital customer experience. Use specific examples that demonstrate your ability to deliver impactful digital products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, as well as your understanding of omnichannel customer journeys. Explain how your skills align with the role and how you can contribute to Holland & Barrett's mission.
Showcase Data-Driven Achievements: In your application, include quantifiable achievements that reflect your data-driven decision-making skills. Mention specific metrics you've improved, such as engagement or conversion rates, to demonstrate your impact.
Highlight Collaboration Skills: Emphasise your experience working with cross-functional teams. Provide examples of how you've successfully collaborated with technical and non-technical stakeholders to deliver customer-first products.
How to prepare for a job interview at Golden Bees
✨Understand the Company Mission
Before your interview, make sure you understand Holland & Barrett's mission to make health and wellness accessible. Be prepared to discuss how your experience aligns with this goal and how you can contribute to their digital transformation.
✨Showcase Your Product Management Experience
Highlight your 5+ years of product management experience, especially in personalisation or digital customer experience. Prepare specific examples of impactful digital products you've delivered and how they created value for customers.
✨Demonstrate Data-Driven Decision Making
Be ready to discuss how you've used data and research to inform product development. Share examples of how you've validated ideas through A/B testing and experimentation, and how these insights have shaped your product strategies.
✨Emphasise Collaboration Skills
Since the role involves working with cross-functional teams, prepare to talk about your experience collaborating with both technical and non-technical stakeholders. Highlight any successful projects where teamwork led to a better customer experience.
