Programme Director (O2C Business Transformation)

Location: UK (London, Manchester, or Corby) or Haarlem, Netherlands

Hybrid working, with international travel

We are seeking an experienced Programme Director to partner with our Global Process Owner (GPO) in the delivery of our O2C business transformation programme, focusing on aligning global people activity, processes and technology around Order to Cash.

You will bring your expertise in hands-on project management as well as influencing globally dispersed stakeholder groups, to make things happen and focus our teams on delivering brilliantly.

Join us and be a part of a dynamic team that is committed to working as one team, and making every day better! If you have a proven track record in Business transformations, working in a matrix organisation and are ready to make a significant impact, we want to hear from you!

The Role:

This role will drive the Process and Operational Excellence Programme specifically for Order to Cash (O2C) workstream in conjunction with the Global Process Owner for O2C. This is a large scale business led Global programme involving process harmonisation, standardisation and alignment with the GBS Strategy.

The GPO role for O2C is newly established within the organisation and comes with a broad scope of initiatives to plan, execute, and track over the next few years. These initiatives range from setting up the function and establishing the role in the organisation, defining governance framework, driving process harmonisation, performance improvements, and preparing for necessary related system and Tech changes, to name a few.

The role holder will provide dedicated support to the GPO and drive the programme management of multiple initiatives, track ongoing activities, coordinate projects, and ensure alignment across all stakeholders.

Responsibilities include:

• Prepare O2C workstream for successful business transformation:

• Develop the plan from start to finish, including milestones, deadlines, and processes
• Design, implement, and evolve required project/change management capability
• Create effective cross functional workstreams/squads to deliver programme objectives
• Identify critical roles required for successful design, implementation and operationalisation of necessary systems, data and processes changes
• Develop and monitor the programme's budget, including risk allowance
• Manage the programme’s risks and control changes after approval
• Ensure business requirements are clearly defined and incorporated into systems design
• Facilitate workshops and drive adoption of new processes and tools
• Monitor and report on the progress of the portfolio of project milestones, health, and budget to Senior VPs, Finance Leadership Team and relevant impacted stakeholders.
• Provide strategic and tactical leadership to ensure optimal prioritisation and resource optimisation
• Troubleshoot issues and provide effective solutions.
• Take on ad-hoc projects as required.

Key Behavioural Competencies:

• Champion change with a growth mindset to support maturing organizational business readiness and change management plans to successfully execute new initiatives.
• Effective at conveying a vision, energizing others, establishing goals and measures, holding others accountable and delivering results.
• Demonstrates strong leadership presence, influencing skills and sense of urgency.
• Highly advanced project management skills with significant experience delivering multiple complex projects, delegating responsibility between teams, overseeing multiple projects, managing others, and leading teams to prioritize among competing project/customer needs.
• Resilient and robust – the intellect and strength of character to deal with a demanding leadership team and stakeholder group, challenge the status quo by offering alternative perspectives and innovative solutions in an appropriately framed way.
• Actively promotes core values and consistently integrates innovation, associate fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.
• Strong coach and motivator, with proven experience leading teams and developing high potential talent.
• Demonstrated PMO leadership skills and ability to deliver business results and build strong teams.

Experience we will be looking for:

• Significant experience in leading complex Change/Transformation projects around global ERP processes or similar.
• Have an appreciation for a GPO structure, and the broad range of stakeholder engagement required.
• Have an understanding of global shared service processes and controls, O2C desirable.
• Have experience working with different project methodologies.
• Ability to bring others on the change journey, through excellent organisational, communication and interpersonal skills.
• Have previous experience managing teams through a matrix structure.
• Balance attention to detail as well as being able to see the big picture.
• Cross functional experience highly desirable.

We are RS Group. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 800,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and over 9000 employees worldwide – and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.