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- Tasks: Support event day Profit Protection and Compliance agendas at iconic London stadia.
- Company: Join Delaware North UK, a leader in hospitality at premier venues.
- Benefits: Enjoy flexible scheduling, competitive pay, and work at top events.
- Why this job: Be part of memorable events while gaining valuable experience in risk management.
- Qualifications: Experience in coaching, communication, and knowledge of health & safety standards required.
- Other info: Casual role with most events on weekends and evenings for flexibility.
Delaware North UK is hiring a casual Profit Protection Compliance Manager to join our Match Day team across London stadia sites including Wembley Stadium, London Stadium, and Emirates. The role supports the Profit Protection Manager in delivering event day Profit Protection and Risk & Compliance agendas. You will work under the guidance of the full-time Risk & Compliance/Profit Protection team and Delaware North Operational team, responsible for executing work activities. This position is offered on a casual worker basis, with most events on weekends and evenings, providing flexible earning opportunities to complement your commitments.
What's in it for me?
As a casual worker at Delaware North, you will enjoy opportunities at premier venues, competitive pay, and flexible scheduling. We look forward to welcoming you to our team.
Responsibilities
- Deliver the event day Profit Protection & Compliance agenda and related activities.
- Monitor compliance with company policies, health & safety standards, and legal requirements to ensure a safe environment.
- Manage security incidents involving Delaware North personnel or operational areas.
- Conduct revenue & stock variance investigations, and observe kiosk/bar staff and workers to monitor performance.
- Perform assessment audits on staff within the Team Leader training program, providing feedback and making recommendations for improvement or removal from the program.
Qualifications
- Experience coaching and mentoring to enhance performance.
- Excellent communication skills across all staff levels.
- Knowledge of operational standards and health & safety in catering settings.
- Management experience in Profit Protection or similar roles, or supervisory experience in catering/hospitality.
- Understanding of HR employment law.
- Experience conducting corporate investigation interviews and report writing.
- Flexible to support mobile working across the UK.
- Availability for weekend and evening events.
Hourly Maximum Rate
GBP £26.80 per hour
Work Location
Work at Wembley Stadium, a premier sports and entertainment venue hosting iconic events like UEFA Women's Euros 2022 and concerts by Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd. Working here offers unique opportunities to be part of memorable events and advance your career.
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Profit Protection Compliance Manager (Basé à London)
✨Tip Number 1
Familiarise yourself with the specific venues you'll be working at, like Wembley Stadium and London Stadium. Understanding their unique operational standards and security protocols will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss your experience in coaching and mentoring. Be ready to share specific examples of how you've improved team performance in previous roles, as this is a key aspect of the Profit Protection Compliance Manager position.
✨Tip Number 4
Show your flexibility and willingness to work weekends and evenings. Highlighting your availability for event days will demonstrate your commitment to the role and make you a more attractive candidate.
We think you need these skills to ace Profit Protection Compliance Manager (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in profit protection, compliance, and management. Use specific examples that demonstrate your skills in coaching, mentoring, and conducting investigations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of health and safety standards in catering settings and how your experience aligns with the responsibilities outlined in the job description.
Highlight Flexibility: Since this role requires availability for weekend and evening events, emphasise your flexibility in your application. Mention any previous experiences where you successfully managed similar schedules.
Showcase Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with staff at all levels. This is crucial for the role, so make sure to highlight your ability to convey information clearly and effectively.
How to prepare for a job interview at Golden Bees
✨Showcase Your Compliance Knowledge
Make sure to brush up on your knowledge of health and safety standards, as well as company policies. Be prepared to discuss how you would ensure compliance during event days, as this is a key part of the role.
✨Demonstrate Leadership Skills
Since the role involves coaching and mentoring staff, think of examples from your past experiences where you've successfully led a team or improved performance. Highlight your management experience in Profit Protection or similar roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding security incidents or compliance issues. Prepare to discuss how you would handle specific situations that may arise during events.
✨Emphasise Flexibility and Availability
As this position requires working weekends and evenings, be clear about your availability. Show enthusiasm for the flexible nature of the role and your willingness to support mobile working across the UK.
