Head of Fraud and Transaction Monitoring (Basé à London)

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Head of Fraud and Transaction Monitoring (Fraud & TM) will be responsible for the creation and implementation of the Fraud and TM framework through each department of Paymentsense. Fraud and TM is a key function ensuring we protect ourselves against fraud losses whilst continually monitoring customer activity to identify potential activity which is unusual and could be a sign of Money Laundering and illegal activities. One of the key tasks of the Head of Fraud and Transaction Monitoring is to work alongside the MLRO to ensure a seamless execution of all related activities is performed across 1st and 2nd line functions.

What you will do:

• Create and maintain a Fraud and Transaction Monitoring Framework and approach, responding to changes internally and externally.
• Manage the relationship between Dojo and Featurespace to ensure we continue to utilise the functionalities available in the most cost efficient way.
• Formalise the on-going management and creation of rules which enable proactive Fraud and TM monitoring.
• Create a continuous programme of analysis, forecasting and trend reporting for Dojo responding to changes and escalating as appropriate.
• Build a suite of dynamic KRI and KPI metrics to track performance.
• Build and maintain a continuous KYC / CDD programme utilising technology to support volumes ensuring efficiency.
• Business education including Sales and Merchant where applicable.
• Represent the Risk function at external events as appropriate.
• Recruit and manage a staff to deliver.

What you will bring:

• At least 10 years experience of working in Fraud and Transaction Monitoring in a financial services business.
• Experience of designing and implementing dynamic fraud rules and frameworks.
• Experience of analysing trends and building appropriate response plans.
• Knowledge of the FCA risk requirements for financial services business.
• Solid understanding of the regulatory requirements associated with Fraud and Transaction Monitoring with emphasis on 1st and 2nd line roles and responsibilities.
• Experience of presenting at Board level.
• A collaborative working style which understands the internal customer dynamic and the challenges associated with that.

Dojo home and away:

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That’s why we have an office-first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo:

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.