Head of Field Sales (Basé à London)

THE COMPANY: Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals.

ROLE AND RESPONSIBILITIES: The Head of Field Sales plays a critical role in the deployment and execution of the UK City Strategy; as the main point of contact for the appointed third party providers ensuring implementation and execution across all trade channels (Key Accounts, Wholesale, Vape and Healthcare). The role will involve strategic planning, (3rd Party) sales team leadership and collaboration with wider (internal and external) departments to ensure alignment and achievement of company objectives and KPIs.

KEY RESPONSIBILITIES:

• Lead, manage and develop third party field sales teams, establishing and maintaining strong relationships with our third party providers to ensure retention and growth.
• Formulate and execute comprehensive field sales strategies that align with the company’s KPIs and objectives, focusing on driving revenue growth through effective sales strategies, customer acquisition and account management.
• Monitor sales data and trends including data recording and provision, product listings, new customer acquisition and implementation and execution of trade programs, training schemes and brand ambassador programs.
• Develop and provide all required tools (in conjunction with Trade Marketing and Insights) to ensure best in-class service provision for third party teams.
• Develop, measure and report against agreed KPIs. Develop data capture requirements and ensure accurate data reporting: where possible, data should be imported into JUUL systems.
• Oversee and manage the field sales budget, ensuring resources are allocated effectively.
• Performance in this role will be measured primarily by the management of the third party providers, achievement of distribution and range, volume and sales growth, category partnerships, efficient resourcing, ROI, share of mind/voice of the trade and execution.

This role is ideal for someone currently working as a Senior Regional or National Field Sales Manager looking for their next challenge. This role reports to the UK Commercial Director.

ADDITIONAL RESPONSIBILITIES:

• Manage appointed third party agencies.
• Develop, measure and report on KPIs. Be agile and adjust mechanics and resources as needed to ensure greatest ROI.
• Leverage consumer, shopper and store level data to develop an effective and efficient coverage strategy that drives ROI.
• Develop and maintain long-term mutually beneficial relationships with all relevant contacts.
• Deliver agreed sales targets within budget.
• Review and implement trade terms and price increases supporting the company strategy.
• Ensure customer payments are received on a timely basis.
• Update and maintain customer account plans and sales reporting.

YOUR PROFILE:

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Experience and knowledge of the FMCG retail environment – including Healthcare (preferable but not essential).
• Experience managing third party providers.
• Strategic thinker and planner with ability to develop and implement effective sales strategies.
• Deep understanding of sales processes, trends and best practices.
• Ability to analyze complex data, identify trends and make data-driven decisions.
• Persuasive and adaptable presenter capable of positively influencing varied third party providers.
• Strong resilience and desire to drive continuous improvements in a changing environment.
• Excellent communication and interpersonal skills for developing collaborative relationships internally and externally.
• Ability to problem solve and think on your feet.
• A full UK driving license is required.
• At least 3 years of experience in business development or as a national account executive in FMCG sector.

EDUCATION: BA/BS degree preferred but not required.

JUUL LABS PERKS & BENEFITS:

• A place to grow your career with support to set and exceed big goals.
• Work with talented, committed, and supportive teammates.
• Equity and performance bonuses—every employee is a stakeholder in our success.
• Hybrid location model with regular presence in the London office and coverage of national geography.