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For Companies At a Glance
- Tasks: Lead the Customer Success team to ensure clients thrive with our platform.
- Company: Join a rapidly growing AdTech company with a stellar client roster.
- Benefits: Enjoy a dynamic work environment with opportunities for global collaboration.
- Why this job: Be part of a fast-paced team making a real impact in the AdTech space.
- Qualifications: Experience in AdTech or Media Agencies, with strong leadership and account management skills.
- Other info: This role is based in London and requires an EU work permit.
The predicted salary is between 48000 - 72000 £ per year.
The Company
- Serious growth trajectory; hiring globally with 100% YoY growth
- Impressive client list of market leading agencies and global brands
- 70 staff across 10 locations (including New York, London, Paris)
The Role
- Reporting into the MD, you will lead the Customer Success team in delivering exceptional service and success to clients.
- Directly manage Traders and Campaign Managers to lead on platform adoption and onboarding
- Work with clients to define evolving strategy, driving ongoing platform success
- Identify and capitalise on commercial opportunities, increasing client satisfaction and spend
Desired Skills / Experience
- You will have experience working within AdTech or from a Media Agency background:
- Proven experience leading teams in the AdTech/Agency space, specialising on Programmatic
- Strong account management or client services background, ideally managing Enterprise accounts
- Drive and excitement to be part of a fast-growing organisation
Head of Customer Success at First-Party Data AdTech Platform (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success at First-Party Data AdTech Platform (Basé à London)
✨Tip Number 1
Network with professionals in the AdTech industry, especially those who have experience in Customer Success roles. Attend relevant industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in AdTech, particularly around programmatic advertising. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven platform adoption in previous roles. Highlight your achievements in increasing client satisfaction and revenue.
✨Tip Number 4
Research the company's client base and understand their needs. Tailor your discussions to show how your experience aligns with their goals and how you can contribute to their ongoing success.
We think you need these skills to ace Head of Customer Success at First-Party Data AdTech Platform (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AdTech or media agencies. Focus on your leadership roles and any specific achievements related to customer success and account management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the AdTech industry and your excitement about leading a Customer Success team. Mention specific examples of how you've driven client satisfaction and platform adoption in previous roles.
Showcase Relevant Skills: Emphasise skills that align with the job description, such as team leadership, strategic planning, and commercial acumen. Use concrete examples to demonstrate how you've successfully managed enterprise accounts.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Golden Bees
✨Understand the AdTech Landscape
Make sure you have a solid grasp of the AdTech industry, especially programmatic advertising. Familiarise yourself with current trends and challenges that companies face in this space, as it will show your potential employer that you're knowledgeable and passionate about the field.
✨Demonstrate Leadership Experience
Prepare to discuss your previous leadership roles, particularly in managing teams within the AdTech or media agency sectors. Highlight specific examples where you've successfully led teams to achieve client success and how you fostered a positive team environment.
✨Showcase Client Success Stories
Be ready to share concrete examples of how you've driven client satisfaction and success in past roles. Discuss strategies you've implemented that resulted in increased client spend or improved platform adoption, as this aligns directly with the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth trajectory and their approach to customer success. This not only shows your interest in the role but also helps you gauge if the company culture and values align with your own.
