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- Tasks: Lead the Active Trader Program, focusing on high-value client services and loyalty rewards.
- Company: ThinkMarkets is a dynamic financial services firm dedicated to exceptional client experiences.
- Benefits: Enjoy competitive perks, including bespoke benefits for elite traders and a collaborative work environment.
- Why this job: Join a strategic role that drives client engagement and satisfaction while innovating in the financial sector.
- Qualifications: 5+ years in loyalty or VIP programs, strong leadership, and a data-driven mindset required.
- Other info: Opportunity to manage global teams and influence high-net-worth client strategies.
The predicted salary is between 43200 - 72000 £ per year.
ThinkMarkets is seeking a dynamic and experienced Head of Active Trader Program to lead our global initiative focused on servicing high-value clients. This senior role is responsible for overseeing the design, execution, and performance of the Active Trader Program, which delivers value through exceptional service, rebates, loyalty rewards, events and a bespoke benefit structure tailored to elite traders. The successful candidate will have a proven track record in developing and scaling customer loyalty, VIP, or high-net-worth client programs within the FX/CFD or financial services industry. This is a strategic and operational leadership role managing cross-functional teams globally.
Responsibilities
- Own the global strategy and execution of the Active Trader Program, delivering a market-leading offering to high-value clients.
- Design and implement tiered benefits, loyalty structures, trading conditions and rebate systems to drive client acquisition, engagement and retention.
- Manage and develop global teams responsible for VIP client servicing, benefits fulfilment, program communications, and client experience.
- Collaborate with internal stakeholders including Sales, Marketing, Risk, Product, Compliance, and Finance to ensure alignment and seamless delivery.
- Ensure all program benefits and activities comply with regional regulatory requirements.
- Monitor and analyse program performance through KPIs, customer feedback, and ROI metrics - regularly reporting insights and opportunities to Management.
- Continuously optimise and innovate the program based on competitor benchmarking, client needs, and business objectives.
- Support business development and revenue generation strategies by leveraging the program as a key client acquisition and retention tool.
- Build and maintain strong relationships with ThinkMarkets’ top-tier traders, offering personalized and responsive service solutions.
- Lead the global roadmap and technology development supporting the program’s CRM, automation, and reward tracking systems.
Requirements
- Bachelor’s or Master’s degree in Business, Finance, or related field.
- 5+ years of experience in managing loyalty, rewards, or VIP client programs, preferably in financial services or trading.
- Strong leadership skills and experience managing international teams and stakeholders.
- Proven ability to drive engagement, client satisfaction, and business growth through structured customer programs.
- Deep understanding of client behaviour and needs of active traders.
- Data-driven mindset with excellent analytical and reporting skills.
- Experience with CRM systems (Salesforce preferred), loyalty platforms, and program automation tools.
- Entrepreneurial mindset with a hands-on approach, strategic thinking, and operational discipline.
- Excellent communication skills and high emotional intelligence, especially in dealing with premium clients.
Head of Active Trader Program employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Active Trader Program
✨Tip Number 1
Network with professionals in the financial services industry, especially those who have experience with loyalty and VIP programs. Attend industry events or webinars to connect with potential colleagues and learn about best practices.
✨Tip Number 2
Familiarise yourself with the latest trends in client engagement and retention strategies within the FX/CFD market. This knowledge will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed or scaled loyalty programs in the past. Highlight your achievements with data-driven results to showcase your impact.
✨Tip Number 4
Research ThinkMarkets thoroughly, including their current Active Trader Program offerings. Understanding their unique value proposition will allow you to tailor your approach and show how you can enhance their programme.
We think you need these skills to ace Head of Active Trader Program
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing loyalty, rewards, or VIP client programmes. Emphasise any specific achievements in the financial services or trading sectors that demonstrate your ability to drive engagement and client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the Active Trader Program and how your background aligns with the role's requirements. Use specific examples from your past experiences to showcase your strategic thinking and operational discipline.
Highlight Leadership Experience: Since this role involves managing global teams, be sure to detail your leadership experience. Discuss how you've successfully led international teams and collaborated with various stakeholders to achieve business objectives.
Showcase Analytical Skills: Given the importance of monitoring program performance through KPIs and customer feedback, include examples of how you've used data-driven insights to optimise client programmes in your previous roles.
How to prepare for a job interview at Golden Bees
✨Showcase Your Leadership Experience
As a candidate for the Head of Active Trader Program, it's crucial to highlight your leadership skills. Be prepared to discuss specific examples of how you've successfully managed international teams and driven engagement in previous roles.
✨Demonstrate Your Data-Driven Mindset
This role requires a strong analytical approach. Bring examples of how you've used data to optimise client programmes or improve customer satisfaction. Discuss any KPIs you've monitored and how they influenced your strategies.
✨Understand Client Needs
Familiarise yourself with the behaviours and needs of active traders. Be ready to articulate how you would tailor the Active Trader Program to meet these needs and enhance client loyalty.
✨Prepare for Cross-Functional Collaboration
Since this position involves working with various departments, think about how you've successfully collaborated with sales, marketing, and compliance teams in the past. Share examples that demonstrate your ability to align different stakeholders towards a common goal.
