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For Companies At a Glance
- Tasks: Lead BI and Customer Master Data initiatives to drive business success.
- Company: Join Mitel, a global leader in connecting businesses and enhancing customer experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team shaping data strategies that impact real-world decisions.
- Qualifications: 10+ years in BI or Data Management, with leadership experience required.
- Other info: Mitel values diversity and encourages applications from all backgrounds.
The predicted salary is between 72000 - 100000 £ per year.
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Please take a moment to look over this opportunity and if interested, feel free to send us your application.
Overview
The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives.
Responsibilities
- Business Intelligence (BI) Leadership
- Develop and execute the organization’s BI strategy to enable data-driven decision-making.
- Oversee the design, development, and maintenance of BI tools, dashboards, and reports.
- Ensure the delivery of high-quality, timely, and actionable insights to stakeholders across the organization.
- Identify key performance indicators (KPIs) and metrics to measure business performance.
- Collaborate with business units to understand their data needs and provide tailored BI solutions.
- Stay updated on emerging BI technologies and trends to drive innovation.
- Customer Master Data Management (MDM)
- Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view of customer data across the organization.
- Establish and enforce data quality standards, policies, and procedures for customer data.
- Partner with IT, marketing, sales, and customer service teams to integrate customer data across systems and platforms.
- Drive the implementation of MDM tools and technologies to improve data accuracy, consistency, and accessibility.
- Monitor and resolve data quality issues, ensuring compliance with data privacy regulations (e.g., GDPR, CCPA).
- Team Leadership & Collaboration
- Build, mentor, and lead a high-performing team of data analysts, BI developers, and data governance professionals.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Work closely with senior leadership to align BI and MDM initiatives with organizational goals.
- Act as a trusted advisor to business units, providing strategic guidance on data-related matters.
- Data Governance & Compliance
- Establish and maintain a robust data governance framework to ensure data integrity, security, and compliance.
- Collaborate with legal and compliance teams to ensure adherence to data privacy regulations and industry standards.
- Develop and implement data stewardship programs to promote accountability and ownership of data assets.
- Technology & Innovation
- Evaluate and recommend BI and MDM tools, platforms, and technologies to enhance data capabilities.
- Drive the adoption of advanced analytics, artificial intelligence (AI), and machine learning (ML) to unlock new insights from customer data.
- Ensure seamless integration of BI and MDM solutions with existing systems and workflows.
Requirements
- Bachelor’s degree in Data Science, Computer Science, Information Systems, Business Administration, or a related field. Master’s degree preferred.
- 10+ years of experience in Business Intelligence, Data Management, or related fields, with at least 5 years in a leadership role.
- Proven experience in Customer Master Data Management (MDM) and data governance.
- Strong knowledge of BI tools (e.g., SAP BusinessObjects, SAP BW/4HANA, Tableau) and MDM platforms (e.g., SAP MDG, Salesforce CRM).
- Experience with data integration, ETL processes, and data warehousing solutions.
This role may require occasional travel to other company locations or client sites.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Group Director, Business Intelligence & Customer Master (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Director, Business Intelligence & Customer Master (Basé à London)
✨Tip Number 1
Network with professionals in the Business Intelligence and Customer Master Data Management fields. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture at Mitel.
✨Tip Number 2
Familiarise yourself with the latest BI tools and technologies mentioned in the job description, such as SAP BusinessObjects and Tableau. Consider taking online courses or certifications to enhance your skills and demonstrate your commitment to staying current in the field.
✨Tip Number 3
Research Mitel's recent projects and initiatives related to Business Intelligence and Customer Master Data Management. Understanding their current strategies will allow you to tailor your discussions during interviews and show how your experience aligns with their goals.
✨Tip Number 4
Prepare to discuss your leadership style and experiences in building high-performing teams. Highlight specific examples of how you've fostered collaboration and innovation in previous roles, as this is crucial for the Group Director position.
We think you need these skills to ace Group Director, Business Intelligence & Customer Master (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Business Intelligence and Customer Master Data Management. Use specific examples that demonstrate your leadership skills and familiarity with BI tools and MDM platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience in developing BI strategies and managing data governance.
Showcase Your Leadership Experience: Since this is a senior role, emphasise your leadership experience. Provide examples of how you've built and led teams, fostered collaboration, and driven innovation in previous positions.
Highlight Relevant Skills: Clearly list your technical skills related to BI and MDM, such as proficiency in specific tools like SAP BusinessObjects or Tableau. Mention any experience with data integration and analytics technologies, as these are crucial for the role.
How to prepare for a job interview at Golden Bees
✨Showcase Your Leadership Experience
As a Group Director, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led teams in the past, particularly in Business Intelligence and Customer Master Data Management. Highlight your ability to mentor and build high-performing teams.
✨Understand BI and MDM Tools
Familiarise yourself with the specific BI tools and MDM platforms mentioned in the job description, such as SAP BusinessObjects and Salesforce CRM. Be ready to discuss your experience with these technologies and how you've used them to drive data-driven decision-making.
✨Align with Company Goals
Research Mitel's business objectives and think about how your strategies in BI and MDM can align with their goals. During the interview, articulate how you can contribute to their success by enhancing customer experiences through effective data management.
✨Prepare for Data Governance Questions
Given the emphasis on data governance and compliance in the role, be prepared to discuss your experience in establishing data quality standards and ensuring compliance with regulations like GDPR. Share specific instances where you've successfully managed data integrity and security.
