Director of Sales Performance (Basé à London)

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine.

What you’ll be doing

• Review and optimise the sales structure across our hotels, aligned to segmentation and business need.
• Implement consistent and clear performance frameworks to drive accountability and support underperformance.
• Lead the recruitment, development and retention of high-performing sales talent.
• Identify skill gaps and build targeted development plans that support career progression.
• Guide hotel sales teams on targeting and converting new business, and support them with commercial alignment and contracting.
• Collaborate with Directors of Sales and GMs to shape strategy in line with budget expectations.
• Maximise opportunities from national accounts through close partnership with the central sales team.
• Use key platforms like Agency360 to set and track performance against target accounts by hotel.
• Work with M&E leadership to improve process and conversion for larger group and events business.
• Partner with the Director of Global Account Management to maximise inbound congress and complex business opportunities.
• Prepare senior stakeholders for Business Review Meetings with insight and commercial confidence.
• Oversee complex contract negotiation and ensure compliance with legal and company standards.
• Bring in market insights and future-focused thinking to keep us commercially agile and prepared.

What you’ll bring

• A bold and strategic leader who inspires performance and fosters a culture of collaboration and growth.
• Proven experience leading hotel-based sales teams to success in a multi-site hospitality business.
• Highly commercial, data-literate and confident shaping strategy with insight and influence.
• Experience working across diverse market segments, including international and agency-led business.
• Confident communicator with the gravitas to engage and influence at a senior level.
• A coaching mindset and the ability to lift capability and engagement across the sales function.
• Organised, adaptable and energised by change and challenge.

How we’ll measure your success

• Achievement of budgeted revenue across corporate, group and M&E segments.
• Agency360 penetration results and ADR index performance.
• Delivery of targeted new business revenue.
• Team performance against activity and productivity KPIs.
• Timely and high-quality delivery of RFPs and sales documentation.
• Strong engagement, retention and development across hotel sales teams.

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

• Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
• Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
• Refer a Friend – Earn up to £1000 when friends join our team.
• Interest-Free Loans – Season ticket loans to make commuting easier.

• On-Site Mental Health First Aiders.
• 24/7 Employee Assistance Line – Free, confidential advice.
• Be Well Platform – Our Online fitness and wellness resources.
• Gym Discounts & Cycle to Work Scheme.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
• Social & Seasonal Events – Fun, inclusive celebrations.
• People Council – A platform for every voice.
• Paid Volunteering Days – Give back to causes close to you.

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.