Director of Professional Services Solutions Engineering (Basé à London)

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

The Director of Professional Services Solutions Engineering will lead our PS Solutions Engineering organization for all regions, serving as the critical bridge between sales and delivery teams. This strategic leadership position will drive solution design, technical scoping, and proposal development for all net new professional services engagements for both prospects and existing customers. The role requires a leader who can articulate the value of professional services offerings, architect transformative solutions, and collaborate effectively with sales teams to drive revenue growth while ensuring proposed solutions are deliverable and profitable.

• Strategic Leadership
  • Define and execute the global solutions engineering strategy, aligning with the company's overall go-to-market approach and professional services offerings.
  • Build and scale a pre-sales organization that effectively supports revenue targets across regions.
  • Develop and maintain standardized professional services offerings, solution frameworks, proposal templates, and scoping methodologies.
  • Create differentiated value propositions for professional services offerings that address specific market needs.
  • Represent the professional services organization in strategic planning and go-to-market initiatives.
  • Partner with Sales and Solutions Engineering leadership within the organization to define a clear and cogent sales motion.
  • Lead the design and architecture of complex, customized professional services solutions for strategic opportunities.
  • Establish solution design frameworks that balance client requirements, implementation feasibility, and profitability.
  • Drive innovation in solution approaches to address emerging client needs and market trends.
  • Create reusable offerings and solution components/accelerators that can be rapidly customized for specific client scenarios.
  • Ensure technical viability and practical deliverability of proposed solutions.
• Proposal Development & Scoping
  • Oversee the development of compelling proposals, statements of work, and standardized offerings.
  • Establish standardized pricing models, estimation frameworks, and scope definition processes.
  • Create scalable processes to engage the PS solutions engineering organization and ensure speed and accuracy.
  • Drive consistency in proposal quality, format, and content across all regions.
  • Implement governance processes to ensure appropriate risk assessment and profitability analysis.
  • Develop strategies to differentiate professional services offerings from competitors.
  • Partner with sales leaders to develop and execute joint go-to-market strategies for professional services.
  • Create and deliver training programs for sales teams on professional services offerings and value propositions.
  • Provide expert professional services guidance during strategic client conversations and executive meetings.
  • Support complex sales cycles with solution presentations, demonstrations, and technical deep dives.
  • Participate in key client meetings to articulate the value and approach of proposed solutions.
• Team Development
  • Build, mentor, and develop a global team of solutions engineers.
  • Establish career development paths and growth opportunities for solutions engineering team members.
  • Implement performance metrics aligned with revenue growth and win rates.
  • Foster a culture of innovation, collaboration, and continuous improvement.
  • Recruit and retain top pre-sales talent with both technical and consultative skills.
• Cross-Functional Collaboration
  • Partner closely with sales leadership to align pre-sales strategies with sales objectives.
  • Collaborate with PS delivery and consulting leadership to ensure proposed solutions can be effectively implemented and executed.
  • Enable PS delivery and consulting teams on PS pre-sales frameworks, approach and tools to scale coverage where necessary.
  • Work with product management to align service offerings with product roadmaps and capabilities.
  • Engage with marketing to develop compelling service offering descriptions and value propositions.
  • Provide feedback to product and delivery teams based on client requirements and market demands.
  • Stay current on industry trends, competitor offerings, and emerging market needs.
  • Develop competitive intelligence on professional services offerings, pricing models, and delivery approaches.
  • Analyze win/loss data to refine solution approaches and proposal strategies.
  • Identify market opportunities for new service offerings or solution packages.
  • Provide insights to executive leadership on market dynamics and competitive positioning.

• 10+ years of experience in professional services, consulting, solution architecture, or related fields.
• 5+ years in pre-sales, solution design, or technical consulting leadership roles.
• Proven track record of supporting large, complex sales opportunities and driving revenue growth.
• Experience building and leading global pre-sales or solution architecture teams.
• History of successful collaboration with sales, delivery, and product organizations.
• Experience with proposal development, estimation, and scope definition for professional services.
• Strong leadership abilities with excellent people management skills.
• Outstanding communication and presentation skills at both technical and executive levels.
• Exceptional solution design and architecture capabilities.
• Strategic thinking with strong commercial acumen.
• Advanced negotiation and influencing skills.
• Ability to translate complex technical concepts into business value propositions.
• Strong analytical capabilities for pricing, scoping, and risk assessment.
• Excellent problem-solving and creative thinking skills.

• Bachelor's degree required; MBA or other advanced degree preferred.
• Technical certifications relevant to the company's products or services.
• Sales methodology certifications (e.g., MEDDIC, Challenger Sale) beneficial.
• Project or program management certifications a plus.

• Willingness to travel up to 30-50% (domestic and international) to support sales efforts and client engagements.

• Flexible with preference for major business hubs in North America (ET) and Europe (GMT/CET).

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

• Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.
• Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
• The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
• Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.
• We offer a fantastic suite of benefits: UK: 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection, options to lease an electric vehicle through our salary sacrifice scheme and so many more.
• Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme.