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For Companies At a Glance
- Tasks: Lead client experience strategy and drive growth in a dynamic digital marketing agency.
- Company: Join a high-growth Digital Marketing Agency known for innovative thinking and client-centric culture.
- Benefits: Enjoy a competitive salary, bonus, equity, and flexible work options.
- Why this job: Make a tangible impact on agency growth while championing a client-obsessed culture.
- Qualifications: 10+ years in senior client-facing roles; strong communication and digital fluency required.
- Other info: This is an executive-level position with significant influence across the agency.
The predicted salary is between 80000 - 120000 £ per year.
We’re seeking an experienced Chief Client Officer (CCO) to shape and drive the end‑to‑end client experience ecosystem at our client’s business, a high-growth Digital Marketing Agency. You will be the client champion across the agency group, improving revenue growth, driving retention, and growing long‑term partnerships with existing and new clients.
Key Responsibilities
- Client Experience Leadership: Develop and implement a compelling, group-wide client experience strategy, ensuring consistent excellence across agencies and service lines. Lead the establishment of client‑centric processes, standards, playbooks, and operating conventions to ensure consistency, quality, and scalability. Define success metrics (retention rates, revenue retention) and integrate performance dashboards.
- Client Relationship & Commercial Growth Strategies: Serve as an executive sponsor for clients and serve as an escalation point and senior face for strategic global clients; own a roster of high-value relationships with clear growth and satisfaction goals. Identify and execute strategic upsell and cross-sell opportunities across client portfolios, collaborating with various departmental heads and internal stakeholders. Lead and contribute to key new business pitches, in partnership with the SLT, to win expansion opportunities through existing accounts.
- Driving Client Value through Insight and Data: Design and deploy a robust client feedback program: surveys, interviews, panels, and business reviews to reveal satisfaction and loyalty trends to drive effective client engagement strategies. Analyse qualitative and quantitative insights to inform strategic adjustments across service, products, marketing, and agency operations to unlock client value. Ensure client POV is central to executive discussions—infusing top‑level decision-making via being the voice of the client in the room.
- Cross-Functional & Cultural Leadership: Collaborate with Marketing, Strategy, Creative, Talent, HR, Finance and Product teams to weave client focus through all agency touchpoints – from pitch to post‑delight. Champion client-centric principles internally through training, toolkits, workshops, recognition plans, and performance incentives. Build a high-performing client delivery experience: hire, coach, promote leadership and culture, ensuring consistent growth and capability investment.
- Operational Excellence: Standardise tools and tech to reduce friction and enhance experiences—for clients and teams alike. Champion automation of routine service flows, freeing team capacity and delivering scalable value. Drive KPI tracking, gracefully balancing client satisfaction and business agenda—including Gross and Net Revenue Retention targets.
Qualifications & Experience:
- Proven track record (10+ years) in senior client-facing roles within digital and/or professional services, ideally agency-side, delivering client growth, retention, and experience excellence.
- Client-Centric Leader: Inspirational, empathetic, strategic; able to translate client needs into effective and profitable service models.
- Cross-Functional Collaborator: Natural at influencing peers across product, creative, delivery, operations, finance, and leadership.
- Exceptional Communicator: Skilled in engaging presentations, negotiations, escalation resolution, and executive forums.
- Digital Fluency: Familiarity with tools like Salesforce, HubSpot, Gainsight, or Medallia, plus strong general tech/platform/channels for driving client value.
- Education: Bachelor’s degree required; MBA or advanced credential in marketing or business is advantageous.
What You’ll Gain:
- A leadership seat at the executive table—driving a transformative client-obsessed culture across a Digital Marketing agency known for innovative thinking.
- Tangible impact on agency growth via retention, upsell, and new revenues.
- Competitive salary, bonus, equity, benefits.
Chief Client Officer (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Client Officer (Basé à London)
✨Tip Number 1
Network with professionals in the digital marketing space, especially those who have experience in client-facing roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in client experience.
✨Tip Number 2
Familiarise yourself with tools like Salesforce, HubSpot, and Gainsight, as these are crucial for managing client relationships. Consider taking online courses or certifications to enhance your skills and demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client retention and growth in previous roles. Be ready to share metrics and success stories that highlight your ability to improve client satisfaction and revenue.
✨Tip Number 4
Research the company’s current client experience strategies and think about how you can contribute to enhancing them. Tailor your discussions to show how your vision aligns with their goals and how you can help drive a client-centric culture.
We think you need these skills to ace Chief Client Officer (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within digital marketing or professional services. Emphasise your achievements in client retention and growth, as these are key aspects of the Chief Client Officer role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the company's client experience strategy. Share specific examples of how you've successfully implemented client-centric processes and improved client satisfaction in previous roles.
Showcase Leadership Skills: Highlight your leadership experience, especially in cross-functional collaboration. Provide examples of how you've influenced teams across various departments to enhance client experiences and drive business growth.
Demonstrate Digital Fluency: Mention your familiarity with tools like Salesforce, HubSpot, or Gainsight in your application. Discuss how you've used technology to drive client value and improve operational excellence in past positions.
How to prepare for a job interview at Golden Bees
✨Understand the Client-Centric Approach
Make sure you grasp the importance of a client-centric culture. Be prepared to discuss how you've previously implemented strategies that prioritise client satisfaction and retention, as this role is all about enhancing the client experience.
✨Showcase Your Cross-Functional Collaboration Skills
This position requires working closely with various departments. Highlight your experience in collaborating with teams like Marketing, Finance, and Operations, and be ready to provide examples of successful projects where you influenced cross-functional teams.
✨Prepare for Data-Driven Discussions
Since the role involves analysing client feedback and performance metrics, brush up on your data analysis skills. Be ready to discuss how you've used insights to drive strategic decisions and improve client engagement in past roles.
✨Demonstrate Leadership and Vision
As a Chief Client Officer, you'll need to inspire and lead teams. Prepare to share your vision for client experience and how you plan to foster a client-focused culture within the agency. Think about how you can articulate your leadership style and past successes.
