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- Tasks: Lead client relationships and drive marketing strategies in a fast-paced digital agency.
- Company: Join Tug Agency, a multi-award-winning digital media agency based in Shoreditch.
- Benefits: Enjoy private health care, flexible working, office lunches, and commission on new business.
- Why this job: Be part of a dynamic team, work with top brands, and grow your skills.
- Qualifications: 3+ years in digital marketing, especially SEO and PPC, with a client-facing background.
- Other info: Experience a vibrant culture with weekly happy hours and a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin, and Singapore. We work with well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar, and more!
You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture relationships with clients and your team, calling out roadblocks early and driving best-in-class performance for clients and the agency.
You thrive in a fast-paced environment, and your enthusiasm and drive make you a key worker and leader within your client team. Reporting to the Managing Director, you serve as the key liaison between agency teams and clients. Your responsibilities include:
- Ensuring high-quality, fit-for-purpose deliverables
- Managing your revenue book
- Identifying up & cross-selling opportunities
- Supporting the new business team with pitches
In return, you’ll receive flexibility and support to grow. We believe in empowering our staff, helping you upskill, and valuing your feedback to help the agency grow. Alongside your salary, benefits include private health care, dental, office lunches thrice weekly, and commissions on new business & renewals.
Role:
- Senior client service contact on integrated accounts (SEO, PPC, Social, Display, creative projects)
- Preparation/sign-off of all client-facing documents and presentations
- Act as the eyes & ears of the client, challenging the status quo with channel teams
- Ensure campaigns are delivered on time & on budget
- Financial responsibility for monthly revenue from your client portfolio, with clear growth goals
- Drive client strategies within the agency
- Manage monthly client billing
- Support pitches with the CEO/MD/Sales team
- Client & team entertainment
Ideal Candidate:
- Extensive digital marketing experience in SEO and PPC (programmatic display, paid social, and creative preferred)
- Minimum 3 years online marketing experience in a client-facing role
- Large agency background (Search, Media, or Creative)
Account Director - Client Services (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Client Services (Basé à London)
✨Tip Number 1
Familiarise yourself with Tug Agency's client portfolio and recent campaigns. Understanding their work with brands like Merlin Entertainments will help you speak knowledgeably about how you can contribute to their success.
✨Tip Number 2
Network within the digital marketing community, especially focusing on SEO and PPC. Attend industry events or webinars where Tug might be present, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and driving performance marketing strategies. Be ready to share specific examples of how you've overcome challenges in previous roles.
✨Tip Number 4
Showcase your enthusiasm for working in a fast-paced environment. Tug values drive and energy, so be prepared to demonstrate how you thrive under pressure and lead teams effectively.
We think you need these skills to ace Account Director - Client Services (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive digital marketing experience, particularly in SEO and PPC. Emphasise any client-facing roles you've had and showcase your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the agency. Mention specific experiences where you've driven results in performance marketing channels and how you can contribute to Tug's success.
Showcase Relevant Skills: In your application, clearly outline your skills in managing integrated accounts and your financial responsibility for client portfolios. Highlight your ability to identify up-selling opportunities and support new business pitches.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A meticulous application will reflect your attention to detail, which is crucial for the Account Director role.
How to prepare for a job interview at Golden Bees
✨Showcase Your Digital Marketing Expertise
Make sure to highlight your extensive experience in digital marketing, particularly in SEO and PPC. Be prepared to discuss specific campaigns you've managed and the results achieved, as this will demonstrate your capability to drive client strategies effectively.
✨Demonstrate Relationship Management Skills
Since the role involves nurturing client relationships, be ready to share examples of how you've successfully managed client expectations and resolved conflicts. This will show that you can act as a key liaison between agency teams and clients.
✨Prepare for Financial Discussions
Understand the financial aspects of managing a client portfolio, including billing and revenue growth. Be prepared to discuss how you've previously met or exceeded financial goals, as this is crucial for the role.
✨Emphasise Your Leadership Qualities
As a key worker and leader within the client team, it's important to convey your leadership style. Share instances where you've led a team or project, highlighting your ability to motivate others and drive best-in-class performance.
