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- Tasks: Provide hands-on IT support for macOS and Windows, resolving technical issues efficiently.
- Company: Join a global brand in a dynamic London office environment.
- Benefits: Enjoy a 6-month contract with opportunities for growth and learning.
- Why this job: Be the vital link between local staff and global IT, enhancing your tech skills.
- Qualifications: Experience in IT support, strong macOS and Windows knowledge, and excellent communication skills required.
- Other info: Work onsite in Kings Cross, engaging with a diverse team and promoting IT security best practices.
The predicted salary is between 36000 - 60000 £ per year.
Inside IR35: 6 months contract London / Kings Cross – 5 days onsite
We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role, you’ll provide hands-on and remote support primarily on macOS, with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset.
Role and Responsibilities:
- Provide on-site IT support for the London office, resolving technical issues efficiently
- Troubleshoot hardware, software, and network problems across various platforms
- Manage support requests via chat, video, phone, email, and ITSM tools
- Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems
- Escalate complex network issues to global teams as needed
- Install and configure desktops, laptops, peripherals, and applications
- Support meeting room AV and video conferencing setups
- Track IT assets and manage hardware lifecycle
- Assist with onboarding/offboarding and IT setup for staff
- Liaise with global IT and escalate unresolved issues
- Promote IT security best practices locally
- Document procedures and update knowledge base
- Perform routine system checks and maintenance
Essential Skills and Experience:
- Demonstrated experience in an on-site IT support role within a fast-paced, customer-focused environment
- Strong technical expertise across both macOS and Windows platforms
- Proficiency with Google Workspace and Microsoft Office 365
- Solid understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi)
- Experience in hardware diagnostics and repair (laptops, desktops, printers)
- Familiarity with ITSM/ticketing platforms (e.g., ServiceNow)
- Excellent verbal and written communication skills
- Friendly, professional, and empathetic approach to user support
- Proactive attitude with strong problem-solving abilities and eagerness to learn
- Ability to manage multiple priorities with minimal supervision
- Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA, or ITIL Foundation
- Experience supporting cloud-based tools and SaaS platforms
- Working knowledge of Slack for team communications
- Basic scripting knowledge (e.g., PowerShell, Bash) for automation and system management
1st / 2nd Line Support Analyst - macOS (Basé à London) employer: Golden Bees
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Analyst - macOS (Basé à London)
✨Tip Number 1
Familiarise yourself with macOS and Windows troubleshooting techniques. Since this role requires hands-on support for both platforms, being well-versed in common issues and their resolutions will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills. As you'll be the link between local staff and global IT, demonstrating your ability to communicate technical information clearly and empathetically will be crucial in showcasing your fit for the role.
✨Tip Number 3
Gain experience with ITSM tools like ServiceNow. If you can show familiarity with ticketing systems, it will highlight your readiness to manage support requests efficiently, which is a key part of the job.
✨Tip Number 4
Prepare to discuss your problem-solving approach. This role demands a proactive mindset, so think of examples where you've successfully resolved technical issues under pressure, as this will demonstrate your capability to handle the fast-paced environment.
We think you need these skills to ace 1st / 2nd Line Support Analyst - macOS (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with macOS and Windows. Use specific examples of how you've resolved technical issues in a customer-focused environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical skills and your proactive approach to problem-solving. Mention your familiarity with ITSM tools and your ability to communicate effectively with users.
Highlight Certifications: If you have certifications like CompTIA A+, Network+, or ITIL Foundation, make them prominent in your application. These credentials can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your friendly and empathetic approach to user support. Provide examples of how you've managed multiple priorities and maintained professionalism under pressure.
How to prepare for a job interview at Golden Bees
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both macOS and Windows platforms. Highlight specific examples of troubleshooting hardware and software issues, as well as any relevant certifications you hold, such as CompTIA A+ or Network+.
✨Demonstrate Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. Be ready to share examples of how you've effectively communicated with users in the past, whether through chat, video, or face-to-face interactions.
✨Emphasise Your Proactive Mindset
Employers value candidates who take initiative. Prepare to discuss situations where you identified potential issues before they became problems and how you implemented solutions. This will show your eagerness to learn and improve processes.
✨Familiarise Yourself with ITSM Tools
Since the role involves managing support requests via ITSM tools, brush up on your knowledge of platforms like ServiceNow. Be ready to explain how you've used similar tools in previous roles to track and resolve issues efficiently.
