Client Services Executive in London

Founded in Dublin in 2003, Gold Core is a specialist precious metals firm focused on helping investors protect and preserve wealth through physical gold and silver ownership.

Over more than two decades, the company has built a reputation for trust, integrity, education, and high‑quality client service.

Gold Core’s DNA is wealth‑preservation principle, a commitment to professional standards and long‑term relationships with clients and financial partners.

The company continues to expand its institutional and adviser network as demand for secure, transparent precious metals solutions grow.

Position Description

We are seeking an ambitious, professional, and client-focused Client Services Executive to join our growing team in London.

This is a varied role combining client relationship management, inbound business development, investor support, and project work.

You will play a significant role in helping UK investors understand Gold Core's services, supporting existing clients and contributing to the continued growth of the business.

Education

• Degree qualification or equivalent professional experience.
• Strong references demonstrate professionalism, reliability, and excellent client service skills.

Skills And Experience

• Minimum 3–5 years' experience in a client-facing role
• Experience within financial services, wealth management, banking, pensions, investment services, fintech, or a related industry.
• Excellent verbal and written communication skills.
• Strong relationship-building and interpersonal abilities.
• CRM experience and strong organizational skills.
• High diligence and the ability to manage multiple priorities.
• Professional, initiative-taking, and client-focused approach.
• Knowledge of precious metals, wealth preservation, or investment markets is desirable.
• Understanding pensions, financial planning, or wealth management is desirable.

Key Responsibilities

• Build and maintain strong client relationships.
• Support prospective investors throughout the account opening and investment process.
• Manage client enquiries by phone, email, and webchat.
• Conduct follow-up calls with prospective clients.
• Maintain accurate CRM records and client documentation.
• Support relationships with financial advisers and professional partners.
• Assist with projects that improve client experience and support business growth.
• Key Objectives
• Deliver exceptional client service and maintain elevated levels of client satisfaction.
• Support the efficient onboarding of new clients.
• Contribute to UK business growth and client retention.
• Maintain exacting standards of professionalism, accuracy, and compliance.

This is a UK onsite based role at Gold Core UK.

Conclusion

This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

But this job description is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This job description will not invalidate any terms and conditions of your employment as stated in your Statement of Main Terms of Employment and accompanying Employee Handbook.

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